MARIKA ENGLISH
Summary
Personable Casino Host known for high productivity and efficiency in task completion. Skilled in customer relationship management, conflict resolution, and event planning to enhance guest experiences. Possess strong communication, organizational, and interpersonal skills, ensuring seamless operations and elevated guest satisfaction within the casino environment. Excel at building loyal customer bases through attentive service and tailored experiences.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
RELATIONSHIP MARKETING/ JR HOST
Green Valley Ranch Resort Spa & Casino
Henderson
07.2023 - 11.2025
- Developed relationships with high-value customers to ensure loyalty.
- Welcomed guests and provided personalized service to enhance their experience.
- Assisted with in-house reservations for restaurants, shows and spa services to deliver maximum guest satisfaction.
- Coordinated transportation arrangements for guests staying at the hotel or attending an event.
- Advised guests and employees on current and upcoming events, festivals, concerts, and special guest appearances to facilitate interest.
- Used player tracking system to determine eligibility for complementary services and prizes.
- Promoted players' club by walking casino floor and signing up new guests.
- Managed guest feedback to improve service quality and satisfaction.
- Assisted guests with reservations and inquiries regarding casino amenities.
- Maintained accurate records of all interactions with customers, including contact information and preferences.
- Responded promptly to emails from customers inquiring about services or requesting assistance with issues related to their visit or stay at the casino.
- Managed VIP guest accounts by arranging comps based on established guidelines.
CASINO HOST
BOYD GAMING / SAM'S TOWN
Las Vegas
07.2017 - 03.2022
- Coordinated events and promotions to enhance guest engagement and satisfaction.
- Assisted guests with reservations and personalized service during their casino visit.
- Monitored player activity and preferences to offer customized rewards and incentives.
- Resolved guest inquiries and concerns promptly to maintain a positive atmosphere.
- Coordinated transportation arrangements for guests staying at the hotel or attending an event.
- Issued rewards to guests to encourage continued play and high-dollar spending.
- Promoted players' club by walking casino floor and signing up new guests.
- Used player tracking system to determine eligibility for complementary services and prizes.
- Compiled reports, tracking responses to casino marketing initiatives to target qualified players.
- Exceeded pre-determined goals for special event attendance, advance hotel reservations and new player sign-ups.
- Introduced new VIP guests to casino property and discussed available amenities, pools, restaurants, gaming offerings and entertainment.
- Maintained up-to-date knowledge of local attractions in order to recommend points of interest when requested by guests.
- Assisted in organizing special events for high-end customers such as tournaments and VIP parties.
Education
Tourism And Hospitality Management
College of Southern Nevada
Las Vegas, Nevada, NVSkills
- Strong interpersonal skills
- Detail-oriented
- Hospitality industry knowledge
- Customer complaint resolution
- Time management
- VIP customer engagement
- Relationship development
- Customer service expertise
- Patience and empathy
- Analytical skills
- Team leadership
- Multitasking capacity
- Adaptability
- Organizational skills
- Excellent communication
Certification
NEVADA GAMING LICENSE / EXPIRES 2027
Timeline
RELATIONSHIP MARKETING/ JR HOST
Green Valley Ranch Resort Spa & Casino
07.2023 - 11.2025
CASINO HOST
BOYD GAMING / SAM'S TOWN
07.2017 - 03.2022
Tourism And Hospitality Management
College of Southern Nevada