Marika Marsch
Franklin,WI
Summary
Hardworking employee and student with success at managing multiple priorities with a positive attitude. Highly versatile and adaptable to fast-paced, changing environments with discerning customers and high standards. Devoted to giving every customer and patient a positive and memorable experience. Enthusiastic and reliable by being skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress
Safina
02.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards in a fine dining industry
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
Rehabilitation Aide
Aurora St. Luke's
11.2022 - Current
- Trained and exercised the disabled and injured, strengthening their bodies and emotional wellbeing for coping with disability
- Ordered and managed necessary clinical supplies
- Responsible for arranging transportation for severely disabled patients
- Managed maintenance of facility equipment used in therapy room
- Maintained communication with patients and families through various media channels
- Prepared exercise and therapeutic plans based on individual patient needs.
Starbucks Barista
Aurora St. Lukes
11.2022 - 06.2024
- Pleasantly interacted with customers in the highest volume Starbucks location in all of Wisconsin
- Created a wide variety of hot and cold drinks with consistent positive customer satisfaction scores
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Recommended products based on solid understanding of individual customer needs and preferences
- Controlled line and crowd with quick, efficient service.
Waitress
Charcoal Grill
11.2022 - 05.2023
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service
- Transported food products, cleaned tables and counters, and stocked dining room supplies
- Monitored tables, offering add-ons and checking on guest satisfaction
- Memorized menu items, recipes and daily specials to answer questions and make recommendation to customers
- Handled multiple tables simultaneously with high service quality.
Education
Master's in Occupational Therapy -
Mount Mary University
Wauwatosa, WI12.2026
Bachelor's of Science - Kinesiology
University of Milwaukee
Milwaukee, WI12.2023
Skills
- Relationship Building
- Strong multitasking
- Complex Problem-Solving
- Verbal and written communication
Community Service
- Rainbow Day Camp, Camp Counselor
Volunteered at a 7-day camp specifically for youth with vision loss. Provided fun and heartfelt experiences such as beep baseball and kayaking to children who typically have difficulties playing and doing activities alone
- RUSD Wadewitz Elementary School, Occupational Therapist Aide
Shadowed an elementary school Occupational Therapist for 40 hours helping children with activities such as reading, writing and drawing.
- Therapy at Home, Occupational Therapist Aide
20 Hours of In-Home Care shadowing for Occupational Therapy. Observed and assisted therapist with performing activities with patients such as leg and arm strengthening exercises and aided with note taking
Certification
- CNA - Certified Nurse Assistant (2018)
- First Aid/CPR Certified (2023)
Languages
English
Native or Bilingual
German
Professional Working
Timeline
Waitress
Safina
02.2024 - Current
Rehabilitation Aide
Aurora St. Luke's
11.2022 - Current
Starbucks Barista
Aurora St. Lukes
11.2022 - 06.2024
Waitress
Charcoal Grill
11.2022 - 05.2023
Master's in Occupational Therapy -
Mount Mary University
Bachelor's of Science - Kinesiology
University of Milwaukee