Mariko Battle
APO,AE
Summary
Energetic counter manager with experience promoting and upselling Estee Lauder and Clinique products. Committed to increasing sales and exceeding goals by delivering excellent customer service.
Articulate counter manager with 7-year background meeting sales goals by creating interest in company's products. Flexible and communicative professional with solid understanding of beauty industry. Motivated to maintain customer satisfaction and contribute to company success by establishing rapport with customers.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales associates position. Ready to help team achieve company goals.
Overview
33
33
years of professional experience
Work History
Counter Manager
Estee Lauder
2017.03 - Current
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Organized sale events and created eye-catching product displays to attract customers to Estee Lauder and Clinique counters.
- Achieved sales goals through effective communication and demonstration of products.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Conducted monthly audits of stock levels for accurate record-keeping purposes.
Merchandiser
S & K Co.
2016.02 - 2017.02
- Organized items, controlled inventory and determined where and how products were displayed within the store to sell as much as possible
- Assisted customers and answered questions about our products
- Designed and arranged the store displays in the most attractive way for clients
- Promoted our products within the store
- Organized, set up and presented product demonstrations
- Stocked company and customer merchandise in the most effective manner to increase sales.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Lancome Beauty Adviser Counter Manager
WEBCO
2015.09 - 2015.10
- Managed the beauty advisers to include their working schedule
- Greeted customers and interviewed them to determine their beauty needs
- Provided information regarding the facility’s offers and price ranges
- Stocked and restocked inventory when shipments were received
- Reorganized the sales floor to meet company demands
- Maintained daily record of all transactions
- Maintain cleanliness and fixture merchandising standards for best product representation.
Merchandiser
WEBCO
2014.12 - 2015.08
- Assisted with product inventory and organization
- Determined optimum product location to sell as much as possible
- Assisted customers by answering questions and providing product information
- Designed and set up the store displays in the most attractive way for clients
- Efforts recognized by manager and AAFES managers
- Participated in product promotions
- Organized, set up and presented product demonstrations
- Stocked company and customer merchandise in the most effective manner to increase sales
- Cleaned the store as necessary to maintain overall store cleanliness.
Supervisor
AAFES
2000.10 - 2003.11
- Responsible for working all area of the Misawa Main Base Exchange to include product and store organization, all areas of inventory and completing all tasks assigned by senior level supervisors and managers
- Determined best store locations to sell the most products
- Managed daily operations for my section, dealt with customers and supported management to motivate growth
- Assisted customers and answered their questions about our products
- Expertise in working with cash registers, completing returns and exchange requests
- Promoted our products within the store.
Sales Clerk
Daiei Co. Ltd
1999.04 - 2000.09
- Stocked and set up merchandise in the most attractive way for customers
- Conducted controlled store inventory for product accountability
- Determined where and how products needed to be displayed within the store for maximum sales
- Managed daily operations for my section
- Dealt with customers and fully supported management to motivate growth
- Assisted customers and answered their questions about our products
- Worked with cash registers and processed returns and exchange requests
- Promoted our products within the store and store cleanliness.
Secretary
College Prep School SEG
1997.11 - 1998.11
- Answered student queries in person and by telephone
- Distributed mail and internal correspondence
- Created and maintained new filing systems
- Provided administrative support for the management team and teachers
- Used MS Excel database software to keep records of student test scores.
Merchandiser
NICOLE Co. Ltd.
1991.10 - 1997.10
- Researched fashion trends and forecasted future trends
- Consulted with workshops to solve production issues
- Arranged fits on live models
- Maintained excellent working relationships with other departments involved in the process such as Design, Merchandising and Sourcing
- Monitored and evaluated personnel productivity.
Education
English Literature -
Shukugawa College
01.1981
General Studies -
Suzurandai High School
01.1979
Skills
- I have a good understanding of what motivates customers to buy products. Skills in beauty advising, inventory management, suggestive selling, and relationship-building. Experience in product demonstrations, make-overs and management.
- Human Resource Management, 6 years
- Restaurant Business, Customer Service, 18 years
- Sales Associate, Inventory worker, 18 years
- Customer Assistance
- Customer Engagement
- Product Knowledge
- Staff Management
- Stock replenishment
- Customer consultations
- Merchandise Display
Timeline
Counter Manager
Estee Lauder
2017.03 - Current
Merchandiser
S & K Co.
2016.02 - 2017.02
Lancome Beauty Adviser Counter Manager
WEBCO
2015.09 - 2015.10
Merchandiser
WEBCO
2014.12 - 2015.08
Supervisor
AAFES
2000.10 - 2003.11
Sales Clerk
Daiei Co. Ltd
1999.04 - 2000.09
Secretary
College Prep School SEG
1997.11 - 1998.11
Merchandiser
NICOLE Co. Ltd.
1991.10 - 1997.10
English Literature -
Shukugawa College
General Studies -
Suzurandai High School
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