Mariko Catalanotto
Grocery Department Manager
Ranchos De Taos,NM
Summary
Results-driven Grocery Department Manager with 14+ years of experience in the retail industry, specializing in inventory management and customer service. Proven ability to analyze sales data to enhance profitability and implement effective ordering systems, reducing product shortages. Skilled in cross-selling strategies and maintaining high sanitation standards, ensuring a positive shopping experience for customers. Seeking to leverage extensive retail expertise to drive operational success in a dynamic environment. Authorized to work in the US for any employer
Overview
16
16
years of professional experience
1
1
Certification
Work History
Meat Department Manager
Grocery Outlet
05.2024 - 07.2025
- Oversaw all aspects of the meat department, including inventory management, ordering, pricing, and quality control
- Analyzed sales data to identify trends and adjust inventory levels accordingly, resulting in improved profitability
- Resolved customer complaints promptly by addressing concerns effectively while maintaining a positive attitude
- Utilized strong communication skills when interacting with customers to provide detailed information about different cuts of meat
- Implemented cross-selling strategies by suggesting complementary items like marinades or spices to customers purchasing meat products
- Maintained a clean and organized work environment by adhering to sanitation standards and regularly inspecting equipment
Produce Dept. Manager
Grocery Outlet
03.2021 - 05.2024
- Oversaw all aspects of the produce department, including ordering, receiving, stocking, and merchandising
- Managed a team of XX employees, providing training and guidance to ensure efficient operations
- Implemented inventory control measures to minimize waste and optimize product freshness
- Created visually appealing displays that showcased the variety and freshness of available produce
- Monitored sales trends and customer preferences to adjust inventory levels accordingly
- Ensured compliance with health and safety regulations in handling, storing, and displaying produce products
- Resolved customer complaints or concerns promptly while maintaining a high level of customer satisfaction
- Maintained a clean and organized department, ensuring compliance with food safety regulations at all times
Cashier/Sales Associate
Ace Hardware
04.2011 - 03.2021
- Ringing up transactions via POS, answering questions about products, stocking products, managing inventory, sanitizing register areas, dusting shelves, and sweeping floors
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
- Maintained a clean and organized work area, including cleaning registers, countertops, and conveyor belts regularly
- Provided assistance to customers with special needs or disabilities to ensure their shopping experience was comfortable and accessible
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
Deli Clerk
Vons
07.2009 - 02.2011
- Provided exceptional customer service by assisting customers with their deli orders and answering any questions they had
- Prepared and served a variety of deli meats, cheeses, salads, and sandwiches according to customer preferences
- Maintained cleanliness and organization of the deli counter, ensuring a safe and sanitary work environment
- Operated slicing machines and other deli equipment safely and efficiently to meet production goals
- Collaborated with team members to ensure smooth operation of the deli department during busy periods
- Suggested complementary items such as condiments or side dishes to enhance the customer's experience
- Adhered to all food safety regulations including proper storage temperatures, labeling requirements, and expiration dates
- Resolved customer complaints or concerns promptly and effectively to maintain high levels of customer satisfaction
- Maintained knowledge of product offerings including ingredients, allergens, nutritional information, and preparation methods for informed recommendations to customers
Education
Associate - Studio/Graphic Arts
Ventura College
Ventura, CA05.2016
Skills
Proficient in computer applications
Certification
Driver's License
Awards
High honors academic award, May 2016, Graduated Ventura College and awarded Associate of Arts Degree with High Honors GPA of 3.7.
Timeline
Meat Department Manager
Grocery Outlet
05.2024 - 07.2025
Produce Dept. Manager
Grocery Outlet
03.2021 - 05.2024
Cashier/Sales Associate
Ace Hardware
04.2011 - 03.2021
Deli Clerk
Vons
07.2009 - 02.2011
Associate - Studio/Graphic Arts
Ventura College
Similar Profiles
Pebbles S. JohnsonPebbles S. Johnson
Grocery Buyer at Grocery OutletGrocery Buyer at Grocery Outlet
Hector Godoy StandleyHector Godoy Standley
Manager at Grocery OutletManager at Grocery Outlet
David JonesDavid Jones
Frozen Food Manager at Grocery OutletFrozen Food Manager at Grocery Outlet
Jennifer MartinezJennifer Martinez
Laboratory Phlebotomist at Holy Cross Medical CenterLaboratory Phlebotomist at Holy Cross Medical Center
Marissa SalazarMarissa Salazar
Medical Assistant at Taos Medical GroupMedical Assistant at Taos Medical Group