Mariko Denker

• Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
• Scheduled, rescheduled and cancelled appointments for dental patients.
• Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
• Completed patient referrals to other medical specialists.
• Obtained payments from patients and scanned identification and insurance cards.
• Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
• Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
• Prepared /Took patient X-rays and images.

• Planned schedules and delegating assignments to meet coverage and service demands.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Reason for leaving: Laid off due to moving out of US market.

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
• Resolved concerns with products or services to help with retention and drive sales.

Reason for leaving: Laid off due to closing the department.

• Handled calls promptly and with courteous professionalism.
• Completed call documentation while speaking with customers.
• Processed orders, service requests and applied information to customers.
• Maintained working knowledge of products, accounts, representatives, tools and systems.

Reason for leaving: 3 Months Temporary contract.

• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Responded to telephone and in-person requests for information.
• Followed up with existing customers to provide additional support and address concerns.
• Provided sales and customer service assistance to walk-in traffic

Reason for leaving: Husband work Relocation.

• Communicated with management when customer issues escalated and worked to find resolutions.
• Identified and responded to customer requests and concerns through email, online chat and phone for both English and Japanese-speaking customers.
• Resolved concerns with products or services to help with retention and drive sales.

Reason for leaving: Marriage/ Relocation.

• Built productive relationships with parents of students facing difficult situations at school or at home.
• Prepared school budget and submitted to school board with recommendations for hiring, capital expenditures and cost-saving initiatives.
• Assisted faculty and staff in duties such as teaching classes, conducting orientation programs and issuing transcripts.
• Organized promotional events and interacted with community to increase sales volume.

Reason for leaving the Job: Laid off due to Company's Bankruptcy.