Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Marilee Munoz

Fort Worth,TX

Summary

Dynamic sales professional with proven success at Plato's Closet, excelling in relationship building and cash handling. Consistently exceeded sales targets by fostering strong customer connections and delivering exceptional service. Adept at stock management and thriving in high-pressure environments, ensuring optimal inventory levels and customer satisfaction.

Overview

17
17
years of professional experience

Work History

Sales Assistant

Plato's Closet
03.2023 - Current
  • Ensured positive experiences for clients through effective handling of issues.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.

Customer Service Representative

Walmart
05.2008 - 08.2012
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Restaurant Hostess

Los Dos Pericos
03.2008 - 05.2008
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Education

High School Diploma -

Can Academy
Fort Worth, TX
05.2008

Skills

  • Cash handling
  • Goal oriented
  • Relationship building
  • Stock management

Accomplishments

  • Achieved Result by completing Task with accuracy and efficiency.
  • Resolved product issue through consumer testing.
  • Supervised team of Number staff members.

Languages

Spanish
Elementary

Timeline

Sales Assistant

Plato's Closet
03.2023 - Current

Customer Service Representative

Walmart
05.2008 - 08.2012

Restaurant Hostess

Los Dos Pericos
03.2008 - 05.2008

High School Diploma -

Can Academy

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