Marilee Radecki
Cary,ILLINOIS
Summary
Results-focused Account Manager offering 40+ years of experience and demonstrated record of achievement in managing technology relationships with customers.
Established, well-respected professional with excellent interconnections with 50+ channel partners, which include ISVs, quote vendors and managed service providers.
Work well with other internal teams with the goal to improving relationships and providing the best customer service.
Overview
45
45
years of professional experience
Work History
Director, Channel Partner Management
CME Group
06.2009 - 07.2023
- Built strong technology relationships with over 50 channel partners (ISVs, Quote Vendors and Managed Service Providers) to facilitate our mutual customers to trade via Globex Trading Platform and receive market data.
- Worked with these channel partners on connectivity for testing and production environments, execution of appropriate agreements, ensured certification of their systems, helped to trouble-shoot system issues and provided insights into to new products, along with enhanced messaging.
- Successfully migrated assigned channel partners from BrokerTec and EBS platform to CME Group's Globex platform.
- Managed market data relationships which included licensing and reporting assistance.
- Collaborated with various departments and senior management on special projects and new product initiatives.
Manager, Market Data Operations
CME Group
05.1986 - 06.2009
- Managed a team of six individuals related to market data activity.
- Our team supported historical data orders, Daily Bulletin and other key market data on www.cmegroup.com.
- Created informational notices about technology changes and new product information for our market data vendors.
- Performed trouble-shooting duties related to customer issues
Benefits/Recruiter, Human Resources
CME Group
01.1980 - 05.1986
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Handled insurance claims for staff and answered insurance questions.
Clerk, Membership Department
CME Group
09.1978 - 01.1980
- Provided quality clerical support related to the needs of the membership department, which included answering inquiries, typing membership applications, etc.
Education
Triton College
River Grove, ILSkills
- Interpersonal Communication Skills
- Customer Interaction
- Client Relationships
- Strategic Initiatives
- Technical Integration
- Adhere to budget constraints
- Trouble shooting and resolution of issues
- Microsoft and Google application skills
Timeline
Director, Channel Partner Management
CME Group
06.2009 - 07.2023
Manager, Market Data Operations
CME Group
05.1986 - 06.2009
Benefits/Recruiter, Human Resources
CME Group
01.1980 - 05.1986
Clerk, Membership Department
CME Group
09.1978 - 01.1980
Triton College
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