Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Timeline
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Marilee Schneider

Summary

Driven System Support Analyst with a proven track record at Motion Industries, adept in remote support and fostering teamwork. Excelled in enhancing system functionality and user satisfaction through innovative solutions and effective problem resolution. Skilled in vendor coordination and customer service, significantly improving operational efficiency and customer relations.

Overview

38
38
years of professional experience

Work History

System Support Analyst

Motion Industries
04.2004 - Current
  • Collaborated with cross-functional teams to implement system upgrades and enhancements seamlessly.
  • Facilitated smooth transition during hardware upgrades, minimizing disruptions to business operations.
  • Trained end-users on new software applications, enhancing productivity and overall user experience.
  • Contributed to successful project completion through thorough testing and validation of system components.
  • Developed comprehensive documentation, improving knowledge transfer among team members.
  • Streamlined processes for troubleshooting and problem resolution, resulting in improved customer satisfaction.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Developed and implemented preventive maintenance procedures.
  • Responsible for all cell phones and tablets with Kaman. Purchased, help set up, connected to Kaman network and troubleshooted issues for users.

Manager

Fugate Industrial Sales
04.1986 - 03.2004
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Associate of Applied Science - Computer Programming

Ricks College
Rexburg, ID
05.1983

Skills

  • Remote Support
  • Problem Resolution
  • Software Installation
  • Vendor coordination
  • Incident Management
  • Mobile Device Management
  • End-user support
  • User requirements
  • Teamwork and Collaboration
  • Customer Service
  • Attention to Detail
  • Organizational Skills
  • Active Listening
  • Help Desk Support
  • Friendly and Patient
  • Customer service expert
  • Collaborative Team Player

Accomplishments

    I have been a part of the Day's of 47 Parade committee for the last 15 years.. It is the 3rd largest parade in the country. I really enjoy being the section leader for 20 of the floats. All of them are created by volunteers and working with them is a real joy.


    I also was a member of the BB/BS organization. I was matched with my little sister Michelle for 12 years, until she graduated from High School. We still see each other several times a month. I was voted Big Sister of the year for Utah in 1990. We are both very active in serving the community.

Hobbies

I enjoy spending time with my family and friends. I love quilting, singing, gardening and attending the theater.

Timeline

System Support Analyst

Motion Industries
04.2004 - Current

Manager

Fugate Industrial Sales
04.1986 - 03.2004

Associate of Applied Science - Computer Programming

Ricks College

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Marilee Schneider