Marilee Torres
Bronx
Summary
Dedicated administrative professional with a proven track record in thriving fast-paced office environments. Hardworking team player skilled at efficiently completing a wide range of clerical tasks and providing comprehensive staff support. Recognized for being responsible, punctual, and highly productive, even when working independently with minimal supervision.
Overview
5
5
years of professional experience
Work History
Senior Clerk
Montefiore Medical Center, Wakefield Campus
11.2023 - Current
- Communicated with customers via phone and email to confirm medication needs and respond to inquiries.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Used Epic to schedule appointments for doctor visits and procedures.
- Prepared and processed patient referrals and transfer requests.
- Created and maintained detailed records of all office activities.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Medical Receptionist
Mannam Medical Center
12.2021 - 11.2022
- Field phone inquiries for new and existing patients, manage appointment scheduling, conduct new patient orientations, and manage electronic medical records
- Communicate with empathy and compassion while interfacing with patients suffering from deliberating and life-threatening health conditions
- Coordinate with physicians, nurses, and office personnel to enhance patient flow, resulting in a 20% reduction in wait-times and a 92% patient satisfaction rating.
Medical Receptionist
PureOBGYN
03.2019 - 10.2021
- Conducted patient scheduling, registration, and data entry for a medical office with over 250+ patients, updated health records, and ensured compliance with HIPPA
- Managed medical supplies and equipment inventory, created purchase orders, interfaced with vendors, and ensured optimal inventory levels.
Education
Associate Degree in Medical Administration -
Monroe College
Bronx, NYBachelor of Science - Human Services
Monroe College
The Bronx, NY03.2026
Skills
- Microsoft Office
- Office Administration
- Customer Service
- Communication
- Data Entry
- Medical Terminology
- Professional telephone etiquette
- Administrative support experience
- Problem-Solving
- Insurance Verification
Timeline
Senior Clerk
Montefiore Medical Center, Wakefield Campus
11.2023 - Current
Medical Receptionist
Mannam Medical Center
12.2021 - 11.2022
Medical Receptionist
PureOBGYN
03.2019 - 10.2021
Associate Degree in Medical Administration -
Monroe College
Bachelor of Science - Human Services
Monroe College
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