Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
LANGUAGES
Timeline
Generic

Marileinis Rojas Asin

Miami

Summary

Dynamic Support Associate with a proven track record at Pandora, enhancing customer satisfaction through exceptional service and conflict resolution. Skilled in data entry and inventory management, I consistently exceeded performance metrics while fostering strong customer relationships. My attention to detail and empathy drive successful outcomes in fast-paced environments.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Key Holder

Tous Jewelers
02.2025 - Current
  • Assisted in daily store operations and maintained high standards of customer service.
  • Managed cash register transactions and ensured accurate cash handling procedures.
  • Trained new team members on operational protocols and customer engagement strategies.
  • Conducted inventory audits to maintain optimal stock levels and minimize discrepancies.
  • Implemented loss prevention techniques, reducing shrinkage through vigilant monitoring.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.

Supervisor

Pandora
05.2021 - 06.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.

Sales Coordinator

Bath & Body Works
10.2017 - 07.2021
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Sales Associate

Express
12.2017 - 04.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Home Health Aide (HHA)

Self-employeed
2012 - 2017
  • Provided compassionate personal care and assistance to clients with daily living activities.
  • Developed individualized care plans in collaboration with healthcare professionals to address client needs.
  • Monitored client health, reporting changes and coordinating with medical personnel for timely interventions.
  • Trained and mentored new aides on protocols, enhancing team performance and service quality.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Improved patient well-being by providing compassionate and attentive personal care.

Education

High School Diploma -

01.2010

Skills

  • Workflow management
  • Customer service
  • Sales strategy
  • Conflict resolution
  • Employee motivation
  • Organizational skills
  • Workflow optimization
  • Team leadership
  • Performance evaluation
  • Client relations
  • Employee training
  • Decision-making
  • Active listening
  • Staff training

Accomplishments

  • 1st Place Diamond Sales 2022-2023-2024 Florida-Caribbean Puerto Rico Pandora Charms Region.
  • 1st Place ADS /Clientele / SMG 2022-2023-2024. Mirpuri Group USA
  • 1st Place Diamond Sales Performance 2022-2023-2024. Mirpuri Group USA
  • 2nd Place Selling Cost 2023. Mirpuri Group
  • Store of the Year 2022. Pandora Charms. Mirpuri Group USA.
  • 2nd Place Diamond Sales Performance Store 2024. Pandora Charms Company
  • 3rd Place Diamond Sales performance Store 2023. Pandora Charms Company
  • 1st place Diamond Sales Performance Store 2022. Pandora Charms Company
  • 1st place ADS 2022-2023-2024. Florida-Caribbean Puerto Rico Pandora Charms Region.
  • 1st place ADS / Clientele / SMG / Selling Cost 2021-2022. Pandora Mirpuri Group USA.
  • 3rd place Store of the Year 2021. Pandora Charms Company.

Certification

  • HHA - Home Health Aide

LANGUAGES

Spanish - Native or Bilingual
English - Professional Working

Timeline

Key Holder

Tous Jewelers
02.2025 - Current

Supervisor

Pandora
05.2021 - 06.2025

Sales Associate

Express
12.2017 - 04.2019

Sales Coordinator

Bath & Body Works
10.2017 - 07.2021

Home Health Aide (HHA)

Self-employeed
2012 - 2017

High School Diploma -

Similar Profiles

CREATE PROFILE