Summary
Overview
Work History
Education
Skills
Timeline
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Marilena Bamford

Bremerton,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Sales Representative

Wave Broadband
07.2008 - 08.2019
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Used customer insights to develop innovative sales strategies to increase sales.

Slot Manager

Clearwater Casino
05.2003 - 06.2008
  • Coordinated staff schedules, rotations and breaks.
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Interpreted and enforced rules for gameplay and betting limits.
  • Maintained customer loyalty to casino with expert and immediate handling of complaints.
  • Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
  • Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
  • Oversaw money banks for tables and coordinated paperwork for transfers.
  • Interviewed, hired and trained new gambling floor workers.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.

Education

Associate of Science - Environmental Sciences And Technology

Clover Park Technical College
Lakewood, WA
06.2003

High School Diploma -

Clover Park High School
Lakewood, WA
06.1977

Skills

  • Customer Satisfaction
  • Technical Specifications
  • Expense Reporting
  • Product Merchandising and Distribution
  • Consultative Sales Approach
  • Cash Register Operations
  • Till Counting
  • Customer Retention Abilities
  • Calendar Software
  • Cell Phone Operating Systems
  • Sales Orientation
  • Product and Service Knowledge
  • Corporate Policies and Procedures
  • Welcoming Customers
  • Sales Expertise
  • Accounts Payable and Accounts Receivable
  • Prospecting Skills
  • Customer Database Management
  • Customer Service and Assistance
  • Public Relations
  • Handling Customer Complaints
  • Upselling Strategies
  • Advising and Coaching
  • Effective Customer Communication
  • Customer Relations
  • Troubleshooting Technical Issues
  • Cash Counting

Timeline

Sales Representative

Wave Broadband
07.2008 - 08.2019

Slot Manager

Clearwater Casino
05.2003 - 06.2008

Associate of Science - Environmental Sciences And Technology

Clover Park Technical College

High School Diploma -

Clover Park High School

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Marilena Bamford