Marilena Bamford
Bremerton
Summary
Versatile and dynamic, I enhanced product quality at Port Townsend Paper Corporation through meticulous attention to detail and robust teamwork. My leadership at Wave Broadband and Port Madison Enterprises boosted customer satisfaction and staff productivity, showcasing my problem-solving acumen and effective communication. Skilled in machine operation and fostering continuous improvement. Helped to create and implement SOP in shipping department.
Overview
24
24
years of professional experience
Work History
Shipping Platform Operator
Port Townsend Paper Corporation
08.2019 - Current
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
- Increased overall product quality through meticulous attention to detail during operation processes.
Lead Retail Sales Representative
Wave Broadband
07.2007 - 08.2019
- Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Increased sales by offering advice on purchases and promoting additional products.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Responsible for employees and store located in Silverdale.
- Contributed to a welcoming store environment by maintaining cleanliness, organization, and up-to-date visual displays.
- Adapted selling approach based on individual customer needs for a tailored shopping experience that encouraged loyalty.
- Trained new employees on company policies, sales techniques, and product information for seamless staff integration.
Slot Manager
Port Madison Enterprises
05.2001 - 07.2008
- Provided exceptional leadership during periods of change or crisis within the department, maintaining stability amidst challenging circumstances.
- Implemented successful employee training programs that increased staff productivity and customer service quality.
- Developed and executed targeted marketing campaigns to attract new players and increase overall play volume.
- Coordinated staff schedules, rotations and breaks.
- Addressed employee behavior to maintain smooth and professional operations.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Interviewed, hired and trained new gambling floor workers.
- Self motivated, with a strong sense of personal responsibility.
- Cultivated interpersonal skills by building relationships with others.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Associate of Science - Environmental Sciences & Technology
Clover Park Technical College
Lakewood, WA06-2003
High School Diploma -
Clover Park Technical College
Lakewood, WA06-1977
Skills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Machine operation
- Efficient multitasking
- Effective communication
- Forklift operation & Heavy Equipment operation
- Production procedures
- Quality assurance
- Plant safety
- Flexible schedule
- Customer service & Continuous improvement
Timeline
Shipping Platform Operator
Port Townsend Paper Corporation
08.2019 - Current
Lead Retail Sales Representative
Wave Broadband
07.2007 - 08.2019
Slot Manager
Port Madison Enterprises
05.2001 - 07.2008
Associate of Science - Environmental Sciences & Technology
Clover Park Technical College
High School Diploma -
Clover Park Technical College
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