Marilena Carmen Huzum
Bar and Cafe Manager
Pompano Beach,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Dynamic Bilingual Customer Service Representative with many years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native Romanian speaker and fluent Italian and English . Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Overview
28
28
years of professional experience
Work History
BAR MANAGER
HOTEL RESTAURANTE ALLA BOTTE
Portogruaro - Venice , Italy
06.2023 - 06.2024
- Boost customer satisfaction by implementing innovative bar management strategies to improve overall service quality and efficiency.
- Create drink menus.
- Determine employees' schedules.
- Ensure bar was well-stocked and clean.
- Maintain budget and inventory, and monitored costs.
- Maintain drink recipe documentation.
- Oversee planning for special events.
- Appropriately delegate tasks to staff.
- Oversee staff, including bartenders and barbacks, and wait staff.
- Initiate and maintains vendor relationships. Select and purchase liquor and other supplies.
- Use point-of-sale tracking technology and bar and restaurant management platforms.
- Enhance team productivity through effective scheduling and task delegation.
- Mentor and trained staff members to ensure exceptional customer service standards.
- Handle conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Oversee maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Introduce new cocktails to the menu based on market research that became popular choices amongst customers.
- Coordinate themed nights attracting different demographics expanding overall clientele.
- Keep alcoholic beverages well-stocked and organized to meet expected demands.
- Craft special drink and cocktail menu items for seasonal offerings.
- Consult with managers to organize special events and promotions.
- Closed out cash register and prepared cashier report at close of business.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
PHOTOGRAPHER
JEWEL STREET
01.2017 - 04.2023
- Took pictures of inventory and provide retail costumer support for an eBay store
- Used traditional or digital cameras, along with a variety of equipment such as tripods, filters, and flash attachments.
- Determined desired images and picture composition, selecting and adjusting subjects, equipment, and lighting to achieve desired effects.
- Scanned photographs into computers for editing, storage, and electronic transmission.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Enhanced client satisfaction through exceptional editing skills, resulting in repeat business and referrals.
BAR AND RESTAURANT MANAGER
THE FORUM LOUNGE
04.2021 - 05.2023
- Created drink and food menus.
- Determined employees' schedules.
- Ensured bar is well-stocked and clean.
- Tracked customer behavior and sales.
- Maintained drink recipe documentation.
- Oversaw planning for special events.
- Appropriately delegated tasks to staff.
- Selected and purchased liquor and other supplies.
- Oversaw staff, including bartenders and barbacks, and, in some cases, bouncers, wait staff, and/or kitchen staff as well.
- Hired, trained and, when necessary, disciplined or fired staff.
- Selected music, books bands, and provided input on décor and marketing, including social media and other forms of publicity.
- Initiated and maintained vendor relationships
- Used point-of-sale tracking technology and bar and restaurant management platforms.
- Boosted customer satisfaction by implementing strategies to improve overall service quality and efficiency.
- Increased staff retention through effective hiring, training, and performance management practices.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Collaborated with chefs on menu development for improved guest experience and increased sales.
- Optimized table turnover rates by implementing efficient seating plans and reservation management systems.
- Initiated and established strong relationships with vendors for better pricing, timely deliveries, and improved product selection.
- Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Improved employee morale through transparent communication practices, regular feedback sessions, and opportunities for professional growth within the company.
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reconciled cash and credit card transactions to maintain accurate records.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Purchased food and cultivated strong vendor relationships.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Oversaw food preparation and monitored safety protocols.
- Coordinated with catering staff to deliver food services for special events and functions.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
HOTEL RECEPTIONIST/BARTENDER ALLA BOTTE
HOTEL RISTORANTE ALLA BOTTE
06.2009 - 10.2013
- Greeted, registered and assigned rooms to guests of the hotel.
- Contacted housekeeping or maintenance staff when guests report problems.
- Kept records of room availability and guests' accounts, manually or using computers.
- Made and confirmed reservations.
- Recorded guest comments or complaints, referring customers to managers as necessary.
- Mixed ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks
- Served drinks ,snacks or food items to customers seated at the bar.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Followed strict recipes and drink measurements to minimize product used.
- Crafted special drink and cocktail menu items for seasonal offerings.
BARTENDER/WAITRESS
DISCOTECA CARIBE
08.2000 - 10.2002
- Planed, organized, and controlled the operations of the bar.
- Mixed ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
TRAVEL AGENT/TRILINGUAL TRANSLATOR/INTERPRETER
AGENZIA DI VIAGGIO LUCANGELI
10.2002 - 10.2011
- Conversed with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required
- Planed, described, arranged and sold itinerary tour packages and promotional travel incentives offered by various travel carriers.
- Provided customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations
- Facilitated effective communication between two parties that do not speak similar language by converting one spoken or written to another.
- Created a new text in the target language that reproduces the content and style of the original,edit and proofread text to accurately reflect the language.
- Interpreted spoken and written languages other than English and vice versa.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Attended training programs to improve professional knowledge and interpretation skills.
PROMOTER/ HOSTESS
BRITISH AMERICAN TOBACCO
06.1997 - 07.2000
- Provided all the needed information on promoted products and services.
- Increased event attendance by effectively promoting and marketing upcoming events through various channels.
- Assisted customer in finding the suitable product they are looking for.
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
- Enhanced customer experience at events with exceptional communication skills and friendly demeanor.
- Maintained accurate records of promotions, inventory levels, and event outcomes for future analysis and improvement efforts.
- Coordinated logistics of promotional materials delivery, ensuring timely arrival at event locations.
- Participated in brainstorming sessions to develop innovative ideas for upcoming promotions.
- Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
- Identified potential marketing opportunities to increase brand awareness.
- Motivated team members to meet and exceed sales targets.
- Greeted customers warmly and pleasantly answered inquiries.
TRAVEL ADVISOR
EVOLUTION TRAVEL
08.2024 - Current
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Developed tailored plans catering to niche markets such as adventure travel or luxury vacations which ultimately led to an expanded client base.
- Managed complex travel arrangements for high-profile clients, ensuring a seamless experience.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Collaborated with suppliers to negotiate competitive rates and exclusive deals for clients.
- Increased sales revenue through upselling relevant products and services to travelers.
- Stayed current on industry trends and news, allowing for quick adaptation to changes in the market.
Education
No Degree - Food Management
STATE FOOD SAFETY
Chandler, AZ06.2022
No Degree - Liquor Law Training
ARIZONA LIQUOR INDUSTRY
Chandler, AZ05.2021
No Degree - Corso Base Di Gelateria Artigianale
Fabbri Master Class
Bologna, Italy11.2015
High School Diploma -
Food Chemistry High School
Galati, Romania06.1997
Skills
- Fluent in three languages : English, Italian, and Romanian
- Flexibility : willing to relocate within the US and to travel extensively worldwide
- Great team player and reliable employee who also works well independently
- Costumer-service experience, customer driven under both optimal and adverse condition Ability to communicate clearly
- Calm and confident under pressure and able to take charge as required
- Time Management
- Health and Safety
- Marketing Strategies
- Upselling Techniques
- Cleanliness and Hygiene
- Strong Multitasking
- Food and Beverage Service
- Supply and Inventory Maintenance
- Interpersonal Skills
- Attention to Detail
- Customer Relationship Building
- Service-Oriented Mindset
- Safety Awareness
- Beverage, Liquor, Beer, and Wine Knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Improved team productivity with morale-boosting incentives.
- Resolved product issue through consumer testing.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Certification
- Liquor Law Management Training
- Food Management Certification
Languages
English
Bilingual or Proficient (C2)
Romanian
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
Quote
In the business world, the rearview mirror is always clearer than the windshield.
Warren Buffett
Timeline
TRAVEL ADVISOR
EVOLUTION TRAVEL
08.2024 - Current
BAR MANAGER
HOTEL RESTAURANTE ALLA BOTTE
06.2023 - 06.2024
BAR AND RESTAURANT MANAGER
THE FORUM LOUNGE
04.2021 - 05.2023
PHOTOGRAPHER
JEWEL STREET
01.2017 - 04.2023
HOTEL RECEPTIONIST/BARTENDER ALLA BOTTE
HOTEL RISTORANTE ALLA BOTTE
06.2009 - 10.2013
TRAVEL AGENT/TRILINGUAL TRANSLATOR/INTERPRETER
AGENZIA DI VIAGGIO LUCANGELI
10.2002 - 10.2011
BARTENDER/WAITRESS
DISCOTECA CARIBE
08.2000 - 10.2002
PROMOTER/ HOSTESS
BRITISH AMERICAN TOBACCO
06.1997 - 07.2000
No Degree - Food Management
STATE FOOD SAFETY
No Degree - Liquor Law Training
ARIZONA LIQUOR INDUSTRY
No Degree - Corso Base Di Gelateria Artigianale
Fabbri Master Class
High School Diploma -
Food Chemistry High School
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