Marileni Alvarez
Long Beach,CA
Summary
Dynamic professional with a proven track record at Optum, enhancing patient satisfaction and optimizing department productivity through effective communication and prioritization skills. Excelled in customer relationship management and data entry proficiency, achieving significant improvements in patient intake processes and dispute resolution. Demonstrates exceptional interpersonal abilities and a commitment to maintaining patient confidentiality and data security.
Overview
15
15
years of professional experience
Work History
Insurance Verification Specialist
Optum
06.2016 - 05.2023
- Developed strong relationships with insurance representatives, facilitating smooth communication channels for resolving inquiries or disputes.
- Optimized productivity within the department by prioritizing tasks according to urgency and importance levels.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
- Conducted patient intake interviews, recording and documenting relevant information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Front Desk Receptionist/Treatment Coordinator
Long Beach Total Dental Care
01.2013 - 07.2015
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Telephone Interviewer
Maritz
02.2008 - 11.2013
- Followed call center protocols when notifying participants of call purpose and use of information.
- Gathered data and insights from participants during telephone interviews.
- Administered phone interviews to survey participants.
Education
Billing & Coding -
Charter College
Long Beach05-2014
High School Diploma -
Long Beach Poly
Long Beach06-2007
Skills
- Patient confidentiality
- Data entry proficiency
- Communication and Interpersonal Skills
- Coordination and Scheduling
- Customer Relationship Management
- Data Security and Confidentiality
- Medical Terminology
- Document Management
- Customer Service
Languages
Spanish
Full Professional
Timeline
Insurance Verification Specialist
Optum
06.2016 - 05.2023
Front Desk Receptionist/Treatment Coordinator
Long Beach Total Dental Care
01.2013 - 07.2015
Telephone Interviewer
Maritz
02.2008 - 11.2013
Billing & Coding -
Charter College
High School Diploma -
Long Beach Poly
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