Marilenny Martinez
Lawrenceville,GA
Summary
Dynamic customer service professional with proven problem resolution skills honed at MacDonalds. Adept at handling escalated issues and fostering customer loyalty through active listening and empathy. Recognized for enhancing user experience and providing informed recommendations, thinking to achieve positive outcomes.
Overview
2024
2024
years of professional experience
Work History
Customer Service Representative
MacDonalds
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Custodian
Gwinnett County Public Schools Foundation
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
Paraprofessional
Gwinnett County Public Schools Foundation
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Organizer
Park Avenue Thrift Store
08.2021 - 03.2023
- Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
- Adapted swiftly to unforeseen circumstances during events, implementing contingency plans that minimized disruptions to attendees'' experience.
Education
Bachelor Of Accounting - Accounting And Finance
Universidad Tecnológica De Santiago
Dominican Republic10.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Computer proficiency
- Complaint handling
- Microsoft outlook
- Administrative support
Timeline
Organizer
Park Avenue Thrift Store
08.2021 - 03.2023
Customer Service Representative
MacDonalds
Custodian
Gwinnett County Public Schools Foundation
Paraprofessional
Gwinnett County Public Schools Foundation
Bachelor Of Accounting - Accounting And Finance
Universidad Tecnológica De Santiago
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