Marileth Joy Rau
Temecula,CA
Summary
Proficient in communicating with customers, employees, and insurance companies as a liaison to verify benefits, resolve payment discrepancies, and handle other complaints. Comprehensive knowledge of ICD-9 and ICD-10, CPT, and HCPCS coding systems. Ability to perform under pressure and multi-task in a high tempo office environment. Excellent knowledge of Anatomy, Physiology, and Medical Terminology. Working knowledge of HMO/PPO, Medicare, and California Medicaid.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Scripps Hospital
10.2017 - 01.2019
- Assisted in patient admission/discharge process.
- Tailored care for individual patients to include vital sign monitoring and performing basic medical tasks.
- Updated electronic health record and charts.
- Provided direct patient care, assisting with daily activities and personal hygiene.
- Monitored vital signs, reporting changes to nursing staff for timely interventions.
- Collaborated with multidisciplinary teams to ensure comprehensive patient support and care continuity.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Built rapport with patients and families, providing emotional support during difficult times.
Patient Care Coordinator
Balboa Nursing and Rehabilitation
01.2011 - 08.2017
- Assigned nursing assistants and work assignments, answered phone calls.
- Supervised Certified Nursing Assistants in day-to-day operations within the facility and coordinated with on duty nurses to ensure that all patients care requirements were met.
- Assisted patients care with co-nurse assistants, scheduled patients’ transportation for appointments to and from the facility.
- Acted as liaison to verify benefits, resolve payment discrepancies, and handle customer complaints.
- Coordinated patient schedules and appointments, enhancing workflow efficiency.
- Managed communication between patients, families, and healthcare providers to ensure continuity of care.
- Trained new staff on operational procedures and patient interaction protocols.
Education
Associate of Science - Medical Billing and Coding
SJVC
Temecula, CA04.2025
Skills
- Patient Focused Care
- Geriatric Care
- Admitting Support
- HIPPA Compliance
- Care Plan Implementation
- Patient Relations
- Patient Care
- Medical Terminology
- Relationship Building
- Vital Signs Monitoring
- Infection Control
- Responding to Emergencies
- Adaptable
- Documentation Expert
- Transfer Techniques
- Bedside Manner
- Toileting Assistance
- Feeding Assistance
- Patient Intakes
- Compassionate Caregiver
- Reliable Team Player
- Case Management
- Quick Problem-Solving
- Maintaining Privacy
- Fluent in Tagalog
- Electronic Charting
- Collecting Vital Signs
Certification
04/2024
SJVC Temecula
Certification: Medical Billing and Coding
Languages
Tagalog
Native or Bilingual
English
Native or Bilingual
Timeline
Certified Nursing Assistant
Scripps Hospital
10.2017 - 01.2019
Patient Care Coordinator
Balboa Nursing and Rehabilitation
01.2011 - 08.2017
Associate of Science - Medical Billing and Coding
SJVC