Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marileydis Gonzalez

Miami,United States

Summary

Experienced professional in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining a welcoming environment. Reliability, organization, and poise enhance front desk efficiency and client satisfaction. Track record of efficiently and courteously managing front desk operations. Excellent communication and organizational skills allow for seamless handling of guest inquiries and administrative tasks. Proven ability to enhance customer satisfaction and support team goals in dynamic environments.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Camel Builders
02.2024 - Current
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Reported issues to higher management with great detail.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Learned and adapted quickly to new technology and software applications.

Patient Coordinator

Premium Health Care
05.2023 - 02.2024
  • Manage schedules for medical professionals and their patients
  • Answer 50+ inquiries daily via phone, email, mail and in-person questions
  • Solve challenges to help patients get the best care they can from our facility
  • Collect medical records and store them securely
  • Implement strategies to optimize patient coordinator workflows and processes, leading to improved efficiency and productivity within Premium Health care
  • Implement innovative patient communication strategies, such as utilizing telemedicine and virtual appointments, to enhance accessibility and convenience for patients, increasing their satisfaction and engagement with Premium Health care

Authorization Department

Premium Health Care
10.2023 - 12.2023
  • Implement proactive measures to reduce authorization denials and improve approval rates, ensuring efficient processing of healthcare claims and timely delivery of services to patients
  • Implement innovative strategies to streamline the authorization process and reduce approval times, ultimately improving patient satisfaction and increasing operational efficiency
  • Worked on going schedule for all procedures to be approved by patients arrival

Customer Service Associate

Home Depot
01.2021 - 01.2022
  • Assisted customers with a warm and professional attitude
  • Assisted customers with questions
  • Managed customer accounts
  • Operated the cash drawer
  • Handled billing issues and order inquiries
  • Handled emails, inbound calls, and outbound
  • Leverage customer feedback to identify areas of improvement in service processes and recommend solutions to enhance the overall customer experience

Sales Floor Specialist

Home Depot
01.2021 - 03.2021
  • Maintained paperwork
  • Drove sales to meet monthly goals
  • Responsible for online package and order management
  • Operated point-of-sales (POS) system
  • Responded to customer inquiries about Products availability and arrival time
  • Straightened merchandise displays on sales floor
  • Cleaned and sanitized Displays and shelves in Flooring department
  • Helped customers with anything they need
  • Assisted customers with decisions with that best options for them
  • Leverage knowledge of home improvement trends and products to provide personalized recommendations to customers, driving sales and enhancing customer satisfaction
  • Utilize product knowledge to suggest complementary products and upsell to customers to increase sales revenue and meet revenue targets

Education

Associate Arts - Human Resources Management

Miami Dade College
12-2025

High school degree -

Coral park high school
06.2020

Skills

  • Problem-solving
  • Critical thinking
  • Time management
  • Customer Interaction
  • Communication Skills
  • Multitasking
  • Adaptability
  • Creative Thinking
  • Customer service
  • Team leadership
  • Decision-making

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Assistant Manager

Camel Builders
02.2024 - Current

Authorization Department

Premium Health Care
10.2023 - 12.2023

Patient Coordinator

Premium Health Care
05.2023 - 02.2024

Customer Service Associate

Home Depot
01.2021 - 01.2022

Sales Floor Specialist

Home Depot
01.2021 - 03.2021

High school degree -

Coral park high school

Associate Arts - Human Resources Management

Miami Dade College
Marileydis Gonzalez