Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marili Aguilar

Lodi,US

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Amerit Consulting
12.2022 - 04.2024
  • Answered high number of calls per shift by enrolling new customers, retrieving customer information, presenting relevant product information, and canceling services.
  • Set up new member contracts, explained the rules, and gave advice on how to get the most out of the benefits.
  • Inbound and Outbound calls meet daily requirements.
  • Collaborated with management to come up with proactive customer service solutions and put them into action.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Debt Collector

C&B Merchant Services
10.2020 - 09.2022
  • Assisted with administrative tasks such as record keeping, correspondence, and material gathering.
  • Created reports that included a variety of metrics and account data.
  • Handled a high volume of inbound calls related to delinquent account reconciliation.
  • Used training and persuasive communication strategies to overcome objections.
  • Compiled cash receipts, expenditures, and profit and loss financial reports.
  • Worked in a call center, where I handled outbound calls that were both manually and automatically dialed.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
  • Collected on delinquent accounts to reduce overdue balances.
  • Documented customer payment interactions and account statuses for future reference.

Behavior Technician

Genesis Behavior Center, Inc
08.2017 - 08.2020
  • Coached and mentored newer case managers and therapists
  • Kept track of my activities and behaviors in the system
  • Assisted in the implementation of individualized interventions as part of behavior treatment plans
  • Weekly program management meetings were led by me
  • Worked as part of collaborative team to address changing needs of children and families.
  • Assisted in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.

Education

High School Diploma -

San Joaquin County of Education

Skills

  • Appointment Scheduling
  • Data Collection
  • Complaint Resolution
  • Call Management
  • Paperwork Processing
  • Call Center Operations
  • Payment Plan Development
  • FDCPA Compliance
  • Credit and Collections
  • Problem Resolution
  • Call center experience
  • Scheduling
  • Administrative Support
  • Documentation

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Amerit Consulting
12.2022 - 04.2024

Debt Collector

C&B Merchant Services
10.2020 - 09.2022

Behavior Technician

Genesis Behavior Center, Inc
08.2017 - 08.2020

High School Diploma -

San Joaquin County of Education

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Marili Aguilar