Marilia Cantagessi
Denver,United States
Summary
With 7 years of dedicated experience in the fintech financial services industry, I'm a passionate advocate for building great products that harmoniously blend compliance standards, industry best practices, and exceptional customer experiences. Regulatory Compliance x Product Development x Customer centricity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Product Manager, Compliance
Ria Money Transfer
Denver, United States
07.2024 - Current
- Led development and implementation of entire compliance backlog and roadmap from scratch
- Managed a team of developers and QA team from start to project delivery
- Streamlined compliance processes through business process improvement, reducing manual work and enhancing customer experience
- Presented compelling product strategies planning, results and demos to Senior Management
- Oversaw integration of third-party KYC vendor into customer journey
- Developed comprehensive metrics to measure the impact of delivered initiatives from every angle.
Associate Product Manager
Ria Money Transfer
Denver, United States
08.2023 - 07.2024
- Collaborated across teams to shape the roadmap and lead in-house teams using scaled agile methodology to develop and prioritize product features
- Conducted extensively data events analysis identifying opportunities to improve KYC, Fraud and Compliance screening passing rates and conversion
- Delivered post cross border transaction product initiatives to increase customer retention
- Translated compliance regulations into product solutions, resulting in increased revenue, transaction volume, and enhanced user experience across multiple corridors by converting requirements into user-friendly solutions.
Compliance Associate
Banco Inter
, United States
09.2022 - 08.2023
- Led federal and state audits, ensuring adherence to compliance regulations and fostering positive interactions with regulators.
- Go-to person for compliance matters, excelling in consumer compliance (Regulation E, UDAAp, error resolution, BSA) advising cross-functional teams, reviewing new/current product mockups/flows and managing compliance backlog
- Led successful action plans from audits, mitigating risks and ensuring ongoing compliance, while also initiating proactive compliance initiatives to enhance regulatory adherence
- Collaborated with CCO to align efforts with organizational goals and product roadmap
- Conducted extensive regulatory research, leading to the development and implementation of robust compliance policies and procedures.
Operations Manager
USEND
Manhattan Beach, United States
05.2020 - 09.2022
- Served as a knowledgeable cross-border payout advisor managing over 15 correspondent banks, and API partners
- Collaborated closely with tech teams to leverage data-driven insights, identifying opportunities and promptly resolving operational issues such as bugs, ensuring seamless functionality and efficiency
- Led multiple projects to expand the remittance cross-border payment services into 30+ countries, driving scalability and a 30% increase in transaction volume
- Optimized operational processes and achieved a 20% cost reduction through efficient management of cross-border payout distribution and pricing strategy
- Contributed significantly to the value and innovation development of for Fintech, resulting in its acquisition by Inter Bank
- Developed remittance and e-wallet policies and procedure from ground zero, blending business goals with advanced tech solutions, driving seamless progress from idea to reality.
Customer Service Manager
USEND
Manhattan Beach, United States
08.2017 - 04.2020
- Successfully created and implemented an entire customer service operation from scratch, including CRM, IVR's, omni channels, and customer journey mapping
- Developed and executed training programs on compliance regulations AML/ BSA/REG E
- Acquired strong leadership abilities by hiring and managing a cross cultural team of 30+ employees.
Education
Master of Science - Business Administration, International Management
Vrije Universiteit Amsterdam (VU Amsterdam)
Amsterdam, Netherlands07.2023
Bachelor of Science - Information Technology
Florida International University
09-2024
Bachelor of Science - Business Administration
Florida International University
01.2020
Skills
- Product Management (Jira/Confluence/Figma)
- Experience in Cross Border Payments
- Process Mapping
- Regulatory Compliance (AML/BSA/REG E)
- Data Analytics (Amplitude/Segment/Tableau)
- Operations Management (CRM/Zendesk)
Certification
- Certified Scrum Product Owner (CSPO)
- Reforge Growth Series
- Zendesk Admnistrator
- CAMS (Certified Anti Money Laundry Specialist) - In progress
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Product Manager, Compliance
Ria Money Transfer
07.2024 - Current
Associate Product Manager
Ria Money Transfer
08.2023 - 07.2024
Compliance Associate
Banco Inter
09.2022 - 08.2023
Operations Manager
USEND
05.2020 - 09.2022
Customer Service Manager
USEND
08.2017 - 04.2020
Master of Science - Business Administration, International Management
Vrije Universiteit Amsterdam (VU Amsterdam)
Bachelor of Science - Information Technology
Florida International University
Bachelor of Science - Business Administration
Florida International University
- Certified Scrum Product Owner (CSPO)
- Reforge Growth Series
- Zendesk Admnistrator
- CAMS (Certified Anti Money Laundry Specialist) - In progress
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