Summary
Overview
Work History
Education
Skills
Timeline
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Marilia Santiago

Palm Coast,FL

Summary

Manager with 20+ years of experience in maximizing product sales and overseeing merchandise trends. Effective in overseeing day-to-day sales and inventory stock levels to determine purchasing needs. Expert in merchandise planning based on prior sales and trends to provide well-rounded selection of products sought by customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Kids and Baby Merchandising Manager

  • Ensured placement of merchandised items
  • Met company presentation and guidelines
  • Led over 85 employees daily and measured their performance
  • Executed flexing of product to maximize business opportunities while ensuring all decisions were linked to sales
  • Provided follow-up and feedback to associates on performance and tasks
  • Drove sales and profitability through proper merchandising and overall presentation of specific departments
  • Understand and utilized reports to direct product placement decisions
  • Exhibited behaviors to drive service standards and recognized customer cues
  • Ensured productivity goals are met while adhering to company’s best practices and responsible for receiving shipment
  • Reported reviews on all inventory and over stocked items
  • Reported to management on daily issues regarding complaints, returns and damages
  • Scheduled team

Assistant General Manager

Old Navy, Gap
10.2016 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Mentored and motivated team members to achieve challenging business goals.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Collaborated with other departments to establish productive and timely completion of projects.

Merchandising Manager

Gap Inc, Old Navy
07.2010 - 03.2015

Pricing Specialist

Gap Inc, Old Navy Division
04.2009 - 12.2010
  • Executed talks of markdowns, signing, and marketing
  • Ensured goals were met while adhering to company policies
  • Performed leader on duty responsibilities including openings and closings
  • Executed all activities related to loss prevention, risk management and safety
  • Partnered with Merchandising leaders to ensure proper flexing of clearance merchandise
  • Supported team processes by ensuring that tools and equipment are readily available

Overnight Logistics Associate

Gap Inc, Old Navy
04.2003 - 12.2008
  • Ensure placement of product was executed to company standards
  • Made UPH goals
  • Identified opportunity with fitting room process by ensuring plan-o-gram items are priority for being available on sales floor
  • Received overnight shipment to ensure product was available by store opening during holiday season

Education

High School Diploma -

Taft High School
The Bronx, NY
06.1998

Skills

  • Team Leadership
  • Sales Management
  • Customer Relations
  • Inventory Preparation
  • Problem solving
  • Communication skills
  • Interpersonal skills

Timeline

Assistant General Manager

Old Navy, Gap
10.2016 - Current

Merchandising Manager

Gap Inc, Old Navy
07.2010 - 03.2015

Pricing Specialist

Gap Inc, Old Navy Division
04.2009 - 12.2010

Overnight Logistics Associate

Gap Inc, Old Navy
04.2003 - 12.2008

Kids and Baby Merchandising Manager

High School Diploma -

Taft High School

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Marilia Santiago