MARILICE ENGONGA
Houston
Summary
Compassionate and reliable healthcare professional with a strong foundation in kinesiology and hands-on clinical exposure in outpatient rehabilitation settings. Experienced in assisting patients with mobility, transfers, and therapeutic activities while maintaining safety, dignity, and comfort. Bilingual communicator with proven customer service skills and a strong desire to grow as a Patient Care Technician in a fast-paced healthcare environment.
Compassionate professional with experience in patient transportation. Familiarity with hospital protocols and procedures relevant to safely transporting patients between departments, rooms, or treatment centers. Showcases strong communication skills, ability to follow directions accurately, and physical stamina for lifting and moving patients as needed. Notable for contributing towards enhancing patient satisfaction by providing kindness and respect during transport duties.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Transporter
Patience Transport Services
Houston
05.2025 - Current
- Safely transport patients to and from medical appointments and therapy sessions.
- Assist patients with wheelchairs, walkers, and safe transfers.
- Provide emotional support and clear communication to patients and families.
- Maintain confidentiality and follow healthcare safety protocols.
- Perform vehicle safety checks to ensure reliable patient transport.
- Methodist Hospital Sugarland
- Assisted medical staff with patient mobility and comfort during transfers.
- Maintained cleanliness and organization of transport equipment and vehicles.
- Communicated effectively with patients to ensure understanding of transport procedures.
- Transported patients safely between departments and facilities.
- Collaborated with healthcare teams to coordinate timely patient transfers.
- Monitored patient conditions during transport to identify any changes or concerns.
- Documented transport details accurately for medical records and reporting purposes.
- Followed all safety guidelines while transporting patients in a wheelchair or bed.
- Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
- Responded promptly and appropriately to requests for assistance from hospital staff.
- Checked all medical documents for accuracy prior to transporting patients.
- Maintained cleanliness of transport vehicles and equipment.
- Collected patient information from nursing staff prior to transport.
- Assisted with transferring deceased bodies from the hospital unit to the morgue with respect and dignity.
- Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
- Greeted and assisted patients in wheelchairs to their appointments.
- Educated patients on safe transfer techniques while preparing them for transport.
- Operated lift devices such as stair chairs safely and efficiently.
- Delivered specimens to laboratory departments according to established procedures.
- Responded quickly in an emergency situation by calling 911 or activating the code blue team if needed.
- Ensured patient privacy and confidentiality in accordance with HIPAA regulations during all transports.
- Demonstrated flexibility and adaptability, responding to unexpected changes in transport schedules or routes.
Physical Therapy Volunteer / Technician Support
Memorial Hermann Sports Medicine & Rehabilitation
Sugar Land
03.2024 - 06.2024
- Assisted licensed physical therapists and therapy assistants with patient care activities.
- Supported patients during therapeutic exercises and general conditioning programs.
- Assisted with gait training, transfers, and positioning techniques.
- Prepared treatment areas, cleaned equipment, and maintained a safe clinical environment.
- Supported aquatic therapy operations, including pool temperature monitoring.
- Observed and reinforced proper use of rehabilitation equipment and safety procedures.
- William Trace SM&R Clinic (Outpatient)
- Prepared treatment areas by cleaning and organizing equipment and supplies.
- Supported patients during exercises to ensure proper techniques were followed.
- Maintained inventory of therapy supplies to ensure availability for treatments.
- Communicated effectively with patients to foster a welcoming environment.
- Maintained a clean and organized workspace throughout shift hours.
- Prepared treatment areas before each session by setting up necessary equipment.
- Ensured that all safety standards were met while performing tasks.
- Maintained a clean environment by sterilizing equipment after each use.
- Monitored patient progress by taking notes during sessions and updating records accordingly.
Community Manager (Tax Credit Multi-Family)
AOG LLC Management
Houston
03.2023 - 12.2023
- Provided daily customer service and conflict resolution in a high-responsibility environment.
- Maintained confidential records in compliance with regulatory guidelines.
- Coordinated with vendors, staff, and residents while managing multiple priorities.
- Managed community engagement initiatives to foster resident interaction and satisfaction.
- Coordinated events and activities to promote social connections among residents.
- Developed communication materials for residents, enhancing information dissemination.
- Assisted in maintaining community guidelines and standards for resident behavior.
- Monitored feedback and concerns from residents, ensuring timely responses and resolutions.
- Implemented digital platforms for effective communication between management and residents.
- Responded to customer inquiries in a timely manner.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Developed and implemented strategies to increase community engagement.
- Created content for social media platforms to engage the community.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Assisted with developing marketing plans for campaigns and promotions.
- Performed regular maintenance of all social media accounts.
Leasing Consultant / Assistant Manager
CAF Management
Houston
01.2022 - 12.2022
- Delivered exceptional client service and handled sensitive documentation.
- Demonstrated professionalism, communication, and attention to detail.
- Assisted clients in selecting suitable apartment options and completing applications.
- Conducted property tours, highlighting features and community amenities to prospective tenants.
- Managed lease agreements, ensuring compliance with company policies and local regulations.
- Organized resident events to foster community engagement and enhance tenant relationships.
- Utilized property management software to track leads and manage tenant communications efficiently.
- Responded to tenant requests for maintenance services in a timely manner.
- Received rent payments and tracked transactions in accounting software.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
Education
Associate of Applied Science (A.A.S.) - Kinesiology
Houston Community College
Houston, TXGED -
Cornerstone Christian Correspondence School
Townsend, GASkills
- Patient Care & Mobility Assistance
- Vital Signs Awareness (Training Exposure)
- Transfer & Gait Assistance
- Patient Safety & Infection Control
- HIPAA Compliance
- Rehabilitation Equipment Handling
- Basic Medical Terminology
- Compassionate Patient Communication
- Team Collaboration
- Time Management
- Electronic Systems & Documentation
- Bilingual: English & Spanish
- Patient transport
- Wheelchair assistance
- Safety protocols
- Healthcare communication
- Conflict resolution
- Team collaboration
- Emotional support
- Customer service
- Attention to detail
- Time management
- Adaptability
- Equipment moving
- Medical terminology
- Patient confidentiality
- Mobility assistance
- Transportation
- Infection control
- Specimen collection
- Patient-transport equipment
- Basic life support certification
- Specimen delivery
Certification
- Basic Life Support (BLS)
- CPR & First Aid — American Red Cross
Languages
- Spanish
- French
- English, Native or Bilingual Proficiency
- Spanish, Native or Bilingual Proficiency
- French, Limited Working Proficiency
Availability
Flexible schedule | Willing to work nights, weekends, and holidays
Relevant Transferable Experience
- Community Manager (Tax Credit Multi-Family), AOG LLC Management, Houston, TX, 03/01/23, 12/01/23, Provided daily customer service and conflict resolution in a high-responsibility environment., Maintained confidential records in compliance with regulatory guidelines., Coordinated with vendors, staff, and residents while managing multiple priorities.
- Leasing Consultant / Assistant Manager, CAF Management, Houston, TX, 01/01/22, 12/01/22, Delivered exceptional client service and handled sensitive documentation., Demonstrated professionalism, communication, and attention to detail.
Clinical Healthcare Experience
- Patient Transporter, Patience Transport Services — Methodist Hospital Sugarland, Houston, TX, 05/01/25, Present, Safely transport patients to and from medical appointments and therapy sessions., Assist patients with wheelchairs, walkers, and safe transfers., Provide emotional support and clear communication to patients and families., Maintain confidentiality and follow healthcare safety protocols., Perform vehicle safety checks to ensure reliable patient transport.
- Physical Therapy Volunteer / Technician Support, Memorial Hermann Sports Medicine & Rehabilitation William Trace SM&R Clinic (Outpatient), Sugar Land, TX, 03/01/24, 06/01/24, Assisted licensed physical therapists and therapy assistants with patient care activities., Supported patients during therapeutic exercises and general conditioning programs., Assisted with gait training, transfers, and positioning techniques., Prepared treatment areas, cleaned equipment, and maintained a safe clinical environment., Supported aquatic therapy operations, including pool temperature monitoring., Observed and reinforced proper use of rehabilitation equipment and safety procedures.
Timeline
Patient Transporter
Patience Transport Services
05.2025 - Current
Physical Therapy Volunteer / Technician Support
Memorial Hermann Sports Medicine & Rehabilitation
03.2024 - 06.2024
Community Manager (Tax Credit Multi-Family)
AOG LLC Management
03.2023 - 12.2023
Leasing Consultant / Assistant Manager
CAF Management
01.2022 - 12.2022
Associate of Applied Science (A.A.S.) - Kinesiology
Houston Community College
GED -
Cornerstone Christian Correspondence School