MARILINA SOAE
Rancho Palos Verdes,USA
Summary
Dynamic administrative professional with over 15 years of experience, specializing in customer service and problem-solving. Achieved over $600K in upsells, highlighting strong sales acumen and collaboration. Bilingual in Spanish and English, with exceptional communication skills dedicated to enhancing guest satisfaction.
Overview
19
19
years of professional experience
Work History
Front Desk Agent
Terranea Resort
09.2022 - Current
- Help guests with billing questions, ensuring accurate responses.
- Worked collectively with teammates to maintain efficient front desk operations.
- Notified key personnel regarding VIP arrivals to ensure timely escorts.
- Achieved over 90% in Forbes Shop ratings consistently.
- Generated over $600K in upsell revenue by end of 2023 exceeding prior year's performance.
- Logged guest requests, challenges, and opportunities in Opera to maintain thorough records.
Senior PBX Operator
Terranea Resort
08.2021 - 09.2022
- Resolved customer inquiries efficiently by phone and email.
- Utilized PA system for efficient employee paging.
- Trained new PBX operators on optimal system usage.
Customer Service Manager
The Floors Network
01.2016 - 01.2020
- Generate and send out estimates, billing, and invoicing for customers.
- Coordinated meetings for visiting clients.
- Created and managed budgets for travel, training, and team-building activities.
- Supervised staff to maintain high customer service quality.
- Supported and educated newly hired staff about different company initiatives.
Project Manager
M & D Remodeling
01.2011 - 01.2016
- Managed residential and commercial remodeling projects.
- Hiring personnel for different trades.
- Drafted customer contracts and managed billing.
- Align customer budgets with objectives efficiently.
- Collaborated with city inspectors for timely inspection completions.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
Project Manager
Home Renewing Inc
01.2007 - 01.2011
- Oversaw entire residential remodeling process.
- Write-up of estimates, contracts, and payments plan.
- Managed employee allocation to ensure seamless alignment with operational demands.
- Purchased materials and provided customer guidance.
- Oversaw payment processing operations.
Back and Front Office Assistance
Quel Jorge A MD
12.2005 - 01.2007
- Welcomed visiting patients, assisting them with inquiries and form completion.
- Handled transcription of patient records and letters.
Education
SPEECH AND WRITTING -
Los Angeles Valley College
09.2003
BACHELOR'S DEGREE - HOTEL MANAGEMENT
Inst. Superior A.C.A.
Buenos Aires, Argentina11.1998
Skills
- Excellent verbal and communication
- Teamwork
- Problem solving
- Computer proficiency
- Administrator expert for over 15 years
- Strong sales background
- Billing adjustments
- Cash management
- Upselling techniques
- Team collaboration
- Fluent in Spanish and English
- Problem-solving aptitude
- Computer literacy
Timeline
Front Desk Agent
Terranea Resort
09.2022 - Current
Senior PBX Operator
Terranea Resort
08.2021 - 09.2022
Customer Service Manager
The Floors Network
01.2016 - 01.2020
Project Manager
M & D Remodeling
01.2011 - 01.2016
Project Manager
Home Renewing Inc
01.2007 - 01.2011
Back and Front Office Assistance
Quel Jorge A MD
12.2005 - 01.2007
SPEECH AND WRITTING -
Los Angeles Valley College
BACHELOR'S DEGREE - HOTEL MANAGEMENT
Inst. Superior A.C.A.
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