Mariliz Gracia
Richmond Hill
Summary
Experienced Office Management and Administration by optimizing efficiency in service quality and customer satisfaction. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Enthusiastic individual experienced in stocking shelves. Offering engaging and pleasant personality combined with background building customer relationships.
Overview
23
23
years of professional experience
Work History
Merchandiser
Sam's Club
02.2023 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Arranged consistent shelves, bins, and racks at different locations by following established planograms.
- Learned different skills to execute when helped was needed in other areas such as in bakery, meat, carts, and self checkout registers.
- Also served as an interpreter when language barriers were met.
- Certified to work in gas station.
Administrative Manager
D'Amis Boutique, LLC
04.2018 - 06.2022
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Assigned tasks and directed team of office clerks.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Effectively supervised staff of 8 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Maintained store equipment, printers and fax machines.
- Supervised and performed human resource management functions for 8 subordinates.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Used retail expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Cashier
Los Hermanos Service Station
03.2012 - 10.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases and locate items.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
Sales Representative
Macy’s Puerto Rico
11.2003 - 05.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Executes excellent sales floor merchandising and selling.
- Maintained clean personal appearance and wore uniforms per company policy.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Provided information regarding charge accounts and loyalty programs.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Operator
Thermo King De PR
08.2002 - 07.2003
- Set up and adjusted machines for day-to-day operations.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Loaded supplies into machines by hand or by hoist.
- Inspected final products for defects and flaws using proper QA procedures.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Operated wrapping large machinery to carry out production tasks.
- Packaged finished machine products and prepared packages for accurate shipping.
Receptionist
Ford Motor Credit Company
08.2001 - 07.2002
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered and quickly redirected large volume of calls on central system.
Education
No Degree - Computer And Information Systems, Business Adm.
University of Puerto Rico - Rio Piedras
High School Diploma -
Antilles High School
06.1999
Skills
- Office Management
- Business Administration
- Mail Handling
- Staff Management
- HR Support
- Critical Thinking
- Technical Support
- Reliable and punctual
- Friendly and outgoing
- Stock Rotation
- Pricing and shelf labeling
- Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Merchandiser
Sam's Club
02.2023 - Current
Administrative Manager
D'Amis Boutique, LLC
04.2018 - 06.2022
Cashier
Los Hermanos Service Station
03.2012 - 10.2015
Sales Representative
Macy’s Puerto Rico
11.2003 - 05.2011
Operator
Thermo King De PR
08.2002 - 07.2003
Receptionist
Ford Motor Credit Company
08.2001 - 07.2002
No Degree - Computer And Information Systems, Business Adm.
University of Puerto Rico - Rio Piedras
High School Diploma -
Antilles High School