MARILOU DELOS SANTOS
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 9 years of experience in team leadership in food service industry. Background includes sales, management and customer service in fast-paced settings.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Honeybee Foods Corporation Dba Jollibee
12.2014 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Education
Bachelor of Secondary Education - High School Teaching
ARK OF THE COVENANT MONTESSORI CHAMBER OF LEARNING
VICTORIA ORIENTAL MINDORO PHILIPPINES 03.2014
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Point of Sale (POS) system operation
- Staff Scheduling
- Supervisory skills
- Kitchen staff coordination
Reference
INGRID MAE GARCIA
SHIFT SUPERVISOR , JOLLIBEE SAN ANTONIO TX
(210)-772-7291
CRISELDA TAYAG
GENERAL MANAGER ,JOLLIBEE CALIFORNIA
(818)-593-9828
ANIKENT BALLESTEROS
SHIF SUPERVISOR, JOLLIBEE SAN ANTONIO TX
(830)-421-1815
Timeline
Restaurant Manager
Honeybee Foods Corporation Dba Jollibee
12.2014 - Current
Bachelor of Secondary Education - High School Teaching
ARK OF THE COVENANT MONTESSORI CHAMBER OF LEARNING
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