Marilou Romero
Cleveland
Summary
Dynamic retail banking professional with two years of experience, complemented by roles as a hostess, server, title clerk, and customer service representative. Recognized for establishing strong client rapport and delivering exceptional customer service. A results-oriented team player committed to enhancing customer satisfaction and contributing to organizational success. Passionate about building relationships and driving business growth.
Overview
14
14
years of professional experience
Work History
Sales person, Store Manager
Bueno Communications (Cricket Wireless)
Conroe
02.2021 - Current
- Help customers with bill payments
- Helped customers buy new phones or upgrade to new phones
- Maintain a clean working station
- Helped by calling customer service for extra help
- Make a weekly schedule for store sale reps as well as keep accessories inventory
Cashier
Family Dollar
Conroe
06.2020 - 12.2020
- Cash customers out
- Keep order in store
- Maintain my working station clean and organized
- Restock shelves
- Unloading merchandise from the truck
Title Clerk
Millat Traders INC
Houston
11.2019 - 12.2019
- Receive cars
- Pay drivers
- Store title information as well as pictures
- Create manifest to ship out cars in containers
- Assign car pick up to Drivers
Shift Supervisor
PLS Check Cashers
Houston
08.2017 - 03.2019
- Greeting customers as soon they arrive to the store
- Cashing checks
- Receiving and paying out large amounts of money
- Coaching and instructing employees
- Taking risks and challenges at job
Hostess and Server
Denny's Restaurant
Houston
09.2011 - 01.2012
- Greet customers
- Seat them in a assigned table
- Take down food and drink orders
- Serve made-to-order meals
- Help cash out customers
- Maintain a professional and friendly attitude
Education
High School Diploma -
Penn Foster Accredited College
Scranton, PA12-2027
Skills
- Quick learner
- Excellent communication skills
- Bilingual
- Customer care
- Customer service
- Customer support
- Sales techniques
- Cash handling
- CSR
- Sales
- Works well with people
- Great at time management
- Organization
- Computer skills
- Math skills
References
Available upon request
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Sales person, Store Manager
Bueno Communications (Cricket Wireless)
02.2021 - Current
Cashier
Family Dollar
06.2020 - 12.2020
Title Clerk
Millat Traders INC
11.2019 - 12.2019
Shift Supervisor
PLS Check Cashers
08.2017 - 03.2019
Hostess and Server
Denny's Restaurant
09.2011 - 01.2012
High School Diploma -
Penn Foster Accredited College
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