Marilou Sanchez
Stantonsburg,NC
Summary
Proficient with experience handling and resolving critical quality problems using research abilities. Strong analytical, organizational and planning abilities. Consistently works with minimum supervision. Independent and self-directed. Recognized for maintaining high standards, collaborating effectively across teams, and consistently delivering accurate and timely results. Proven ability to improve operational efficiency, reduce errors and support continuos improvement initiatives in fast-paced environments.
Overview
2
2
years of post-secondary education
23
23
years of professional experience
Work History
Quality Analyst
PNC Bank
Rocky, NC
2012.05 - 2026.07
- Support data remediation initiatives across multiple complex projects.
- Serve as a Project Production Lead, assisting reviewers with case reviews and issue resolution.
- Interpret, research, and process high-risk and complex transactions in a production environment.
- Conduct secondary reviews to ensure accuracy and compliance with operational procedures.
- Identified, documented, and corrected errors to uphold quality standards.
- Demonstrate strong attention to detail while meeting production and quality goals.
- Researched, analyzed, and remediated data discrepancies, ensuring adherence to quality and compliance standards.
- Collaborated with cross-functional teams to enhance review processes and optimize project outcomes.
- Assist with daily reporting, analysis, and operational support activities.
Loan Cordinator
RBC Bank
Rocky Mount, North Carolina
2010.01 - 2012.05
- Assisted with loan processing and communicated with clients regarding application requirements and status updates.
- Compiled mortgage loan applications and supporting documentation for underwriting review.
- Ordered and processed IRS transcripts.
- Verified employment and income information for loan processors.
- Conducted research to resolve Fraud Guard findings and ensure loan compliance.
HELOC specialist
RBC Centura
Rocky Mount, North Carolina
2007.08 - 2009.12
- Collected, reviewed, and entered applicant information for mortgage and home equity loan applications.
- Verified employment and income information.
- Maintained follow up activities to ensure timely loan closings and funding.
- Prepared accurate closing documents and supported loan fullfillment processes.
Teacher's Assistant
Halifax County Schools
Halifax, North Carolina
2003.06 - 2007.07
- Assisted teachers with lesson preparation and classroom activities.
- Assisted with assessing student progress and development.
- Monitored student behavior and classroom participation.
- Provided spanish-english support for students and families as needed.
- Organize and support school events.
Education
Medical Office Administration Certificate -
Fayetteville Technical Community College
Fayetteville, NC 2015.06 - 2015.08
Certified Nursing Assistant - CNA
North Carolina Nurse Aide
2007.07 - 2009.07
South Halifax High School
Halifax, NCSkills
- Quality Assurance and quality control
- Data remediation
- Risk review and compliance
- Data analytics and reporting
- Operations Support
- Loan processing
- Process improvement
- Microsoft excel
- Microsoft word
- Attention to detail
- Research and problem solving
- Time management
- Multitasking and prioritization
- Confidentiality and data integrity
- Team collaboration
- Fluent in spanish
Timeline
Medical Office Administration Certificate -
Fayetteville Technical Community College
2015.06 - 2015.08
Quality Analyst
PNC Bank
2012.05 - 2026.07
Loan Cordinator
RBC Bank
2010.01 - 2012.05
HELOC specialist
RBC Centura
2007.08 - 2009.12
Certified Nursing Assistant - CNA
North Carolina Nurse Aide
2007.07 - 2009.07
Teacher's Assistant
Halifax County Schools
2003.06 - 2007.07
South Halifax High School