Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Custom Section
Languages
References
Timeline
Generic

Mari Lou Soto

Mcallen,TX

Summary

Dedicated professional with a track record of enhancing operational efficiency at ProTech Services Alliance USA, leveraging expertise in confidentiality assurance and customer service. Excelled in project coordination and quality control, achieving Tier 5 government clearance. Demonstrates a continuous learning attitude and exceptional teamwork skills, committed to delivering high-quality outcomes.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Processing Coordinator

ProTech Services Alliance USA
Hidalgo, TX
08.2023 - Current
  • Maintained accurate records of all process changes and updates.
  • Provided training sessions on best practices in executing processes as well as developing effective strategies for problem solving.
  • As a processing coordinator, my tasks involve assisting officers in their daily tasks on processing any incoming aliens asking for asylum. My tasks involve handling confidential documentation, as well as interacting with asylum seekers ranging in all ages and medical conditions. Including preparing DNA kits and scheduling court dates, assisting with intake is a must, as well as shelling files and preparing them to facilitate officer duties.
  • Achieved and upheld Tier 5 government clearance.
  • Maintained consistent upkeep, and provided comprehensive training.
  • Identified needs of customers promptly and efficiently.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Monitored performance metrics to ensure compliance with established standards.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Applied company-wide policies and procedures to development and recommendation of standard operating procedure introduction and modification.

Administrative Assistant

Southwest Key Programs- Casa Oasis
McAllen, TX
07.2021 - 08.2023
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Greeted incoming visitors and customers professionally, and provided friendly, knowledgeable assistance.
  • Prepared and edited documents and reports for quality and accuracy.
  • Maintained a tidy and professional office space to give a positive first impression to visitors.
  • Sought feedback and guidance from supervisors to improve in areas of weakness.
  • Processed invoices and expenses to facilitate financial management.
  • Assisted with the organization and maintenance of the office filing system for easy retrieval of information.
  • Managed incoming and outgoing mail and packages to facilitate prompt delivery and receipt.
  • Monitored office supplies and ordered low-stock items to prevent unexpected shortages.
  • Maintained confidentiality and security of sensitive information to protect the privacy and security of company data.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Submitted reports on payroll activities.
  • Calculated payroll deductions by accurately using UKG, and processed payroll to meet preset requirements.
  • Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to the payroll processing database.
  • Sent bi-monthly reminders for employees to complete and submit time sheets before the deadline.
  • I worked with many children in this facility.
  • I have experience working with children with COVID-19, ages 10–17.

Child Caregiver

Bright Beginnings Daycare
Mcallen , TX
02.2020 - 03.2022
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Created and implemented diverse educational strategies to boost development.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Kept notes of behavior issues, food served and medications administered to children.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Managed safety and security of all children under care.

In-Home Healthcare Provider

Alegria Home Care
McAllen, TX
01.2013 - 06.2019
  • Reviewed medical testing requests to determine validity of diagnostic testing requests.
  • Conducted physical assessments of relevant body areas and performed standardized tests to check responses.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Cooked tasty, nourishing meals for patients and conditions to promote better nutrition.
  • Administered medication as directed by physician.
  • Supervised daily activities and provided assistance when needed.
  • Maintained clean, safe and well-organized patient environment.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.

Education

Medical Assisting

Inter-Tech Technical School
McAllen, TX
05.2021

High School Diploma -

Memorial High School
Mcallen, TX

Skills

  • Confidentiality assurance
  • Customer service focus
  • Fast typing speed
  • Teamwork orientation
  • Project coordination experience
  • Accuracy and attention to detail
  • Proofreading proficiency
  • Continuous Learning Attitude
  • Quality Control Mindset
  • Efficient Data Entry Techniques
  • Information Security
  • Teamwork and collaboration
  • Multitasking
  • Multitasking abilities
  • Data entry

Additional Information

July 2021 - FEB 2023

Administrative Assistant

Southwest Key Programs

Certification

  • CPR/AED, 08/01/21, 08/01/2022
  • First Aid Certification

Custom Section

  • Counterintelligence Awareness and Reporting for DOD Certification
  • Department of Defense Combating Trafficking in Persons
  • OPSEC Training
  • Insider Threat Awareness Training
  • Level 1 Antiterrorism Awareness Training
  • CBP Mandatory Web-Based Training - (PREA) Preventing and Addressing Sexual Abuse in CBP Holding Facilities
  • CBP Mandatory Web-Based Training - 2023-CBP-Cybersecurity Awareness and Rules of Behavior Training
  • CBP Mandatory Web-Based Training - CBP Annual Integrity Awareness
  • CBP Mandatory Web-Based Training - CBP Legal Hold Training
  • CBP Mandatory Web-Based Training - CBP Suicide Prevention
  • CBP Mandatory Web-Based Training - Domestic Violence Awareness
  • CBP Mandatory Web-Based Training - Fentanyl: The Real Deal
  • CBP Mandatory Web-Based Training - New Employee Safety Training Course Entered in Error - Removal Pending
  • DHS Mandatory Web-Based Training - Counterintelligence Awareness Training for the Homeland Security Enterprise
  • DHS Mandatory Web-Based Training - Department of Homeland Security Insider Threat Training
  • DHS Mandatory Web-Based Training - DHS MANDATORY - Privacy at DHS: Protecting Personal Information
  • DHS Mandatory Web-Based Training - DHS Mandatory: Records Management for Everyone

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Processing Coordinator

ProTech Services Alliance USA
08.2023 - Current

Administrative Assistant

Southwest Key Programs- Casa Oasis
07.2021 - 08.2023

Child Caregiver

Bright Beginnings Daycare
02.2020 - 03.2022

In-Home Healthcare Provider

Alegria Home Care
01.2013 - 06.2019

Medical Assisting

Inter-Tech Technical School

High School Diploma -

Memorial High School

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Mari Lou Soto