Marilou Vassar
EAST LIVERPOOL,OH
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
10
10
years of professional experience
Work History
Restaurant Shift Manager
McDonald's Restaurant
06.2014 - Current
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Increased efficiency of kitchen operations by working closely with chefs and kitchen staff to optimize workflows and minimize food preparation times.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Optimized staff scheduling for seamless service delivery during peak hours, ensuring all shifts were adequately covered.
- Excelled in every store position and regularly backed up front-line staff.
- Assisted in budget preparation by closely monitoring expenses and identifying areas where cost-saving measures could be implemented without compromising quality or service levels.
- Ensured timely resolution of customer complaints by taking immediate corrective action when necessary and following up with guests after their visits.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Managed the daily activities of up to 25 staff members, providing guidance and support while ensuring accountability for individual performance.
- Conducted regular performance evaluations for team members, providing constructive feedback and setting clear goals for improvement where needed.
- Purchased food and cultivated strong vendor relationships.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Oversaw food preparation and monitored safety protocols.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Cross-trained crew members on different duties to increase coverage.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced employee turnover by fostering a positive work culture that emphasized teamwork, communication, and mutual support among staff members.
- Worked flexible hours across night, weekend, and holiday shifts.
Sales Clerk
Byers Enterprice
10.2018 - 04.2019
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
Restaurant Hostess
Saddle Ridge
05.2018 - 11.2018
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Used cash registers and credit card machines to cash out customers.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Cashier
Save A Lot Grocery Store
06.2016 - 04.2017
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Stocked, tagged and displayed merchandise as required.
- Upsold additional products and services to customers, increasing revenue.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Bachelor of Arts - Criminology
Kent State University
East Liverpool08.2021
Skills
- Back of House Management
- Menu Planning
- Inventory Control
- Employee Scheduling
- Task Delegation
- Coaching and Mentoring
- Strategic Planning
- Conflict Resolution
- ServSafe Food Manager
- Money Handling
- Team Leadership
- Reliable and Responsible
- Training and Onboarding
Timeline
Sales Clerk
Byers Enterprice
10.2018 - 04.2019
Restaurant Hostess
Saddle Ridge
05.2018 - 11.2018
Cashier
Save A Lot Grocery Store
06.2016 - 04.2017
Restaurant Shift Manager
McDonald's Restaurant
06.2014 - Current
Bachelor of Arts - Criminology
Kent State University