Marilu Guerrette
Newington,CT
Summary
Personable Medical Assistant bringing 10 + years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Saint Francis Hospital
Hartford, CT
08.2013 - 10.2022
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized charts, documents and supplies to maintain team productivity.
- Registered new patients into practice management software program accurately entering demographic information.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Prepared treatment rooms for patient examinations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Assisted back office patient processes to reduce office wait times.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Measured vital signs and took medical histories to prepare patients for examination.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
Education
Medical Assisting
Branford Hall Career Institute
Southington, CT12-2012
Skills
- Data Entry
- Patient Flow Management
- Medical Terminology
- Patient Scheduling
- HIPAA Compliance
- Fluent in both english and spanish language
- Customer Service
- Maintaining Confidentiality
- Reliable Transportation
- Adaptable
- Compassionate
- Electronic Medical Records
- CPR
- Medical Terminology Knowledge
- Understands Mobility Assistance Needs
- Quick Problem Solver
- Vital Sign Monitoring
- Appointment Setting
- EKG Set up and Monitoring
- Clinical Documentation
- Insurance Verification
- Complex Problem-Solving
- Direct Patient Care
- Conflict Resolution Abilities
Timeline
Medical Assistant
Saint Francis Hospital
08.2013 - 10.2022
Medical Assisting
Branford Hall Career Institute