Summary
Overview
Work History
Education
Skills
Timeline
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Bianca D. Bravo

Bronx,NY

Summary

Knowledgeable Administrative Assistant with solid history in providing effective counseling support and administrative assistance in educational settings. Recognized for developing and maintaining positive relationships with students, staff, and families, contributing to supportive and inclusive environment. Demonstrated proficiency in crisis intervention and conflict resolution.

Overview

10
10
years of professional experience

Work History

Administrative Assistance

Inwood Community Services, Inc
01.2019 - Current
  • Provide clerical support and maintain staff records
  • Assist in the hiring and background check process
  • Update staff rosters, schedules, and program service schedules monthly
  • Keep track of CEs, licenses, and certification requirements for staff
  • Coordinate staff training and enrollment, maintain training roster, and keep training certificates in a file cabinet on the drive
  • Type letters and build/update forms on EHR (AWARDS, Jotform, Monkey Survey, Google Form) as needed
  • Maintain weekly clinic/patient rosters
  • Assist in chart reviews
  • Organize file cabinets on the drive
  • Handle purchase orders and ordering of materials for program activities and staff supplies
  • Recruit and assist with setting up on-site and virtual program activities for clients
  • Operate audio/visual videoconferencing equipment
  • Create new Calendars and add all events and tasks to Google Calendar
  • Manage staff schedules and timesheets
  • Create program flyers for activities and informational brochures
  • Participate in all relevant training
  • Take on other assignments as needed
  • Addressing clients' inquiries
  • Under the direct supervision of NYS OASAS ICS primary and direct prevention unit director, assisted in creating an annual report
  • Assisted in administrating online surveys to program participants that collect data for both screening purposes and for measuring client outcomes

Assistant Manager

Bus Stop Cafe
01.2015 - 01.2019
  • Recruiting and training employees and demonstrating how tasks should be completed
  • Performed administrative functions such as computerized payroll, money exchange, scheduling, and answering phones
  • Unboxed new merchandise and rotated stock to maintain freshness and order
  • Maintained gift certificate documentation in order
  • Provided professional and courteous service all the time
  • Worked overtime shifts during busy periods
  • Answer customers' questions and concerns, problems, and complaints in person and via phone
  • Addressed problems and complaints in person and via phone
  • Opened and closed the business, which included counting cash drawers and making bank deposits
  • Effectively communicated with all staff members to maintain clearly defined expectations
  • Provided high leadership support to representatives and clients

Education

Bachelor of Arts -

Mercy College
Dobbs Ferry, NY

Skills

High-power client services And strong organizational skills Energetic work attitude providing program logistical support
clerical assistance to help maintain the program operations Exceptional written/oral communication Bilingual highly
Computer literate, proficient in Microsoft Office

Timeline

Administrative Assistance

Inwood Community Services, Inc
01.2019 - Current

Assistant Manager

Bus Stop Cafe
01.2015 - 01.2019

Bachelor of Arts -

Mercy College

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Bianca D. Bravo