Mariluz Morales
Kissimmee,FL
Summary
Administrative Assistance who answer a high volume of incoming calls while in person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed. Multifaceted, efficient and reliable administrative professional with 10+ years of experience supporting manager to improve internal operations. Proficient in all the standard office desktop software.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Reliable employee, offering excellent communication and good judgment.
Overview
5
5
years of professional experience
Work History
Cashier
Dollar Tree
08.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Processed refunds and exchanges in accordance with company policy.
Secretary
University Of Puerto Rico At Mayaguez
12.2018 - 07.2023
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents and memos.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Drafted agendas, recorded minutes, transcribed and generated documents to facilitate meetings.
- Maintained electronic filing systems and categorized documents.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Maintain confidentiality of sensitive information.
- Interface effectively with a diverse customer base, communicate with patience and understanding.
- Manage inquiries calls and complaints.
Education
No Degree - Business Development Training
Local Labor Development Area
Mayaguez, PR06.2023
Associate of Applied Science - Secretarial Studies And Office Administration
ICPR Junior College, Mayaguez
Mayaguez, PR08.1993
Skills
- Materials Requisition
- Time Management Skills
- Office Equipment
- Credit and Cash Transactions
- Customer Relationships
- Accurate Money Handling
- Guest Communication
- Microsoft Office
- Customer Satisfaction
- Detail Orientation
- Accuracy and information processing
- Scheduling and appointment set up for office staff
Timeline
Cashier
Dollar Tree
08.2023 - Current
Secretary
University Of Puerto Rico At Mayaguez
12.2018 - 07.2023
No Degree - Business Development Training
Local Labor Development Area
Associate of Applied Science - Secretarial Studies And Office Administration
ICPR Junior College, Mayaguez