Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mariluz Tavarez

Pembroke Pines,FL

Summary

Focused professional accomplishes efficient, accurate and in-depth research of physical and digital records. Knowledgeable about title documentation and encumbrances, mortgage loans and judgments. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

16
16
years of professional experience

Work History

Customer Service Representative (CSR) remote

Safelite AutoGlass
Melbourne, FL
05.2023 - Current
  • Answer incoming calls from insured clients that wish to place an insurance claim for glass damage to auto
  • Represent different insurance companies like Allstate and Progressive and receive/retrieve data from insured and submit claim.

Title Curative Coordinator (Remote)

Mortgage Connect Lp.
Township of Moon, PA
10.2021 - 01.2023
  • Reviewed real estate closing files to identify and correct errors
  • Exchanged title-related information with realtors and lending personnel
  • Assessed legal materials to aid in key decision making
  • Processed and maintained title files, implementing security measures to protect data
  • Performed title searches, ordered reports, and obtained clearance documents
  • Maintained regular communications with clients to discuss and resolve issues.

Title Curative Specialist (REMOTE)

Sourcepoint INC.
Palm Bay, FL
06.2020 - 10.2021
  • Evaluated documents to determine property ownership
  • Maintained regular communications with clients to discuss and resolve issues
  • Performed title searches, ordered reports, and obtained clearance documents
  • Processed and maintained title files, implementing security measures to protect data
  • Reviewed real estate closing files to identify and correct errors
  • Exchanged title-related information with realtors and lending personnel
  • Assessed legal materials to aid in key decision making
  • Maintained updated knowledge through continuing education and advanced training
  • Displayed strong telephone etiquette, effectively handling difficult calls
  • Exceeded customer satisfaction by finding creative solutions to problems.

Title Processor

Sunbelt Title Agency
Melbourne, FL
05.2019 - 06.2020
  • Collected purchase funds and verified confirmed lienholder payoff before processing title
  • Evaluated documents to determine property ownership
  • Maintained regular communications with clients to discuss and resolve issues
  • Performed title searches, ordered reports, and obtained clearance documents
  • Processed and maintained title files, implementing security measures to protect data
  • Reviewed real estate closing files to identify and correct errors
  • Exchanged title-related information with realtors and lending personnel.

Product Service Manager

Lowe's Home Improvement Center
Erie, PA
01.2008 - 01.2018
  • Assembled floor merchandise and put together promotional displays
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day
  • Resolved customer inquiries and complaints requiring management-level escalation
  • Delegated work to staff, setting priorities and goals
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
  • Assigned work and monitored performance of project personnel
  • Produced thorough, accurate, and timely reports of project activities
  • Organized team activities to build camaraderie and foster a pleasant workplace culture.

Education

Miami Jackson Senior High School
06.1983

Skills

  • I was a successful realtor / mortgage broker from 2003-2008
  • Local Filing Requirements
  • Organizational Skills
  • Knowledge Customer Service
  • Document Retrieval Surveys Planning & Organizing
  • Report Preparation Computer Skills
  • Records Evaluation Active Listening
  • Microsoft Office software Research and Analysis
  • Proficient Reporting and DocumentData Management
  • ManagementCritical Thinking Excellent Researching Abilities
  • Fluent in Spanish
  • Spanish: English:Native/ Bilingual Native/ Bilingual

Languages

Spanish
Native/ Bilingual

Timeline

Customer Service Representative (CSR) remote

Safelite AutoGlass
05.2023 - Current

Title Curative Coordinator (Remote)

Mortgage Connect Lp.
10.2021 - 01.2023

Title Curative Specialist (REMOTE)

Sourcepoint INC.
06.2020 - 10.2021

Title Processor

Sunbelt Title Agency
05.2019 - 06.2020

Product Service Manager

Lowe's Home Improvement Center
01.2008 - 01.2018

Miami Jackson Senior High School

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Mariluz Tavarez