Marilyn A Casterline
Riverton
Summary
Scheduling Coordinator at The University of Utah with expertise in optimizing patient care through strategic communication and coordination. Demonstrated proficiency in data analysis and electronic medical records, enhancing team collaboration and ensuring HIPAA compliance. Consistently drives improvements in operational efficiency and patient satisfaction.
Overview
35
35
years of professional experience
Work History
Scheduling Coordinator/Mammography Care Navigation
The University of Utah
South Jordan
12.2021 - Current
- Schedule screening and diagnostic tests.
- Process My Chart requests.
- Assists technicians with scheduling tasks.
- Coordinating appropriate testing for patients.
- Prepares, processes, and manages patient documentation to the department database.
- Acts as a liaison between the patient and billing department; enhances account receivables, resolving outstanding issues and/or patient concerns.
- Performs daily monitoring and working of the scheduling queues.
- Triage.
- Coordinates services with other departments.
- Prepare training material and assists in the training of staff.
- May perform other duties as assigned.
- Demonstrates knowledge and skills necessary to provide appropriate care to patients.
- Demonstrates knowledge of the principles of life span growth and development and the ability to assess data regarding the patients status and provide care as described in the department's policies and procedures manual.
- Ability to assess data regarding the patient's status and provide care as described in the department's policies and procedures manual.
- Ability to display active listening and verbalize empathy.
- Ability to quickly learn new procedures and processes.
- Able to prioritize and multi-task in a fast-paced environment.
- Ability to develop relationships with patients, guests and coworkers.
- Demonstrates knowledge of HIPAA regulations to ensure patient information is guarded and respected.
Medical Assistant
The Heart and Lung Institute of Utah
Murray
07.2011 - 11.2021
- Maintained accurate patient records through diligent updates and documentation.
- Assisted with patient intake and documentation to enhance workflow efficiency.
- Performed EKGs, vital signs, phlebotomy, and injections to support patient care.
- Coordinated hospital procedures and scheduling for inpatient and outpatient services.
- Managed coordination of insurance authorizations to facilitate patient access.
- Conducted telephone triage to assess patient needs effectively.
- Educated patients on treatment plans and medication instructions to promote understanding.
- Operated multiple electronic medical record systems, including Centricity, Athena, Epic, Cerner, and NextGen.
Medical Assistant
Mid Florida Ob/Gyn Specialists
04.2000 - 02.2010
- Streamlined patient intake and documentation processes to enhance efficiency.
- Scheduled appointments using electronic medical records, optimizing patient flow.
- Prepared examination rooms promptly for incoming patients and procedures.
- Educated patients on treatment plans and medication instructions effectively.
- Managed inventory of medical supplies to ensure consistent availability.
- Collaborated with healthcare team to deliver high-quality patient care routinely.
- Maintained compliance with HIPAA regulations, safeguarding patient confidentiality diligently.
- Documented vital signs and medical histories to prepare patients for examinations.
Medical Assistant
Mid Florida Ob/Gyn Specialists
12.1996 - 06.1998
- Streamlined patient intake and documentation processes to enhance efficiency.
- Scheduled appointments using electronic medical records, optimizing patient flow.
- Prepared examination rooms promptly for incoming patients and procedures.
- Educated patients on treatment plans and medication instructions effectively.
- Managed inventory of medical supplies to ensure consistent availability.
- Collaborated with healthcare team to deliver high-quality patient care routinely.
- Maintained compliance with HIPAA regulations, safeguarding patient confidentiality diligently.
- Documented vital signs and medical histories to prepare patients for examinations.
Office Manager
Rhodes Furniture Store
10.1993 - 04.1995
- Company Overview: Business has closed
- Duties included scheduling, oversee all office employees and their duties, opening and closing store, bank deposits, data entry, typing, 10 key, and extensive customer contact to resolve billing and service issues.
Corpsman E-3
United States Navy
07.1991 - 07.1993
- Assisted doctor during OB and GYN patient exams, operated clinical information desk, appointment scheduling, maintained heath records, operated Aqcess computer system, filing, prepared laboratory orders, handled patient telephone consults via instructions of charge nurse. Duty Driver.
Office Clerk/Cashier
Rhodes Furniture Store
07.1990 - 07.1991
- Responsible for customer service, processing payments, preparing invoices, delivery scheduling, filing and all other business office duties.
Education
High School Diploma -
Apopka High School
Apopka, FL06-1990
Some College (No Degree) - Biology
United States Navy
Beaufort, SCSkills
- Positive mental attitude
- Strong responsibility and integrity
- Effective communication skills
- Team collaboration
- Eagerness to learn
- Dependable and efficient
- Proficient in computer applications
- Utah Medical Association certifications
Timeline
Scheduling Coordinator/Mammography Care Navigation
The University of Utah
12.2021 - Current
Medical Assistant
The Heart and Lung Institute of Utah
07.2011 - 11.2021
Medical Assistant
Mid Florida Ob/Gyn Specialists
04.2000 - 02.2010
Medical Assistant
Mid Florida Ob/Gyn Specialists
12.1996 - 06.1998
Office Manager
Rhodes Furniture Store
10.1993 - 04.1995
Corpsman E-3
United States Navy
07.1991 - 07.1993
Office Clerk/Cashier
Rhodes Furniture Store
07.1990 - 07.1991
High School Diploma -
Apopka High School
Some College (No Degree) - Biology
United States Navy
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