Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Interests
Timeline
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Marilyn Agosto

Ranson,WV

Summary


Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.

Bilingual:

English (Native, proficient in all areas)

Spanish(Fluent, reading,writing,and speaking)



Overview

16
16
years of professional experience

Work History

Office Manager

Quick Properties LLC
02.2021 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.

Cleaning Contractor

Clear Cleaning Services
04.2018 - 02.2023
  • Enhanced customer satisfaction by providing thorough and efficient cleaning services.
  • Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
  • Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
  • Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
  • Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
  • Developed customized cleaning plans tailored specifically to each client''s unique needs.
  • Consistently followed safety protocols during the execution of cleaning tasks, resulting in zero workplace accidents or injuries.
  • Provided excellent customer service by addressing client concerns promptly and professionally.

Catering Coordinator/Customer Service Representative

Copacabana Nightclub
10.2009 - 02.2021
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
  • Enhanced event success by coordinating with clients and understanding their specific catering needs.
  • Increased repeat business through strong relationship-building with clients and vendors.
  • Assisted in recruitment efforts for open positions within the catering team, ensuring selection of highly skilled and motivated professionals.
  • Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.

Education

Associate of Arts - Business Administration

Secret Heart
Puerto Rico
03-1991

N/A

Academia Santa Teresita
Puerto Rico
05-1988

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Clear oral/written communication
  • Administrative support
  • Scheduling and calendar management
  • Customer relations
  • Bilingual English (Native), Spanish (Fluent)

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Writing, Music, Painting, Crafting

Timeline

Office Manager

Quick Properties LLC
02.2021 - Current

Cleaning Contractor

Clear Cleaning Services
04.2018 - 02.2023

Catering Coordinator/Customer Service Representative

Copacabana Nightclub
10.2009 - 02.2021

Associate of Arts - Business Administration

Secret Heart

N/A

Academia Santa Teresita

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