Marilyn Allen
Lake Charles,LA
Summary
Proven leader with extensive experience at Tri-Star Management, adept in staff management and customer relations. Excelled in enhancing tenant satisfaction and operational efficiency, demonstrating a keen ability to motivate teams and manage workloads effectively. Skilled in money handling and fostering positive work environments, achieving significant improvements in service quality and performance.
- Managed a well-kept community consisting of 340 LIHTC detached homes.
- Encored terms of lease contracts.
- Orchestrated Community events. Composed and issued monthly newsletters
- Consistently maintained occupancy of 98% and above
- Implemented sales and marketing plans by offering competitive specials, utilizing and attending local community events
- Successfully passing Property and tenant File Audits and inspections year after year for "LHC" Louisiana Housing Corporation, Insurance Companies, and Asset Management Company
Overview
17
17
years of professional experience
Work History
Assistant Manager
NDC Asset Management
06.2024 - Current
- Meet day-to-day operations to excel in performance, quality and service expectations.
- Developed working relationships with staff, fostering a positive work environment.
- Monitored cash intake, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs.
Support Staff/ After School Care Teacher
Southwest Charter Academy
08.2023 - 05.2024
- Helped students explore concepts with engaging, learning-focused activities.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Fostered student curiosity and interest through creative hands-on activities.
Property Manager
Tri- Star Management
01.2008 - 09.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Education
Associate of Science - Medical Office Assistance
Dela School of Business
Lake Charles 05.2007
High School Diploma -
Washington Marion Magnet High School
Lake Charles, LA05.1995
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Workload Management
Trainings and Certifications
Housing Compliance Manager Certification
Tax Credit Compliance Trainings
Annual HUD Trainings
Timeline
Assistant Manager
NDC Asset Management
06.2024 - Current
Support Staff/ After School Care Teacher
Southwest Charter Academy
08.2023 - 05.2024
Property Manager
Tri- Star Management
01.2008 - 09.2022
Associate of Science - Medical Office Assistance
Dela School of Business
High School Diploma -
Washington Marion Magnet High School
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