Summary
Overview
Work History
Skills
Timeline
CustomerServiceRepresentative

Marilyn Angelone

Parma,OH

Summary

Adept at navigating high-stress situations, I enhanced customer loyalty at American Airlines through empathetic dispute resolution and superior service. My leadership at Aristocrat South Retirement Community fostered team collaboration and optimized operations, showcasing my critical thinking and active listening skills. Achievements include training teams and improving satisfaction metrics, demonstrating a blend of hard and soft skills essential for dynamic environments. Have experience in Genetics and GI support for the surgeon. One girl office.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

American Airlines
10.1998 - 06.2008
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Director

Aristocrat South Retirement Community
04.1992 - 05.1998
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Optimized inventory management to minimize costs and ensure product availability.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently
  • Sales of new residents from initiation to move-in

Secretary

Metro Health Hospital
06.1984 - 04.1992
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Managed filing system, entered data and completed other clerical tasks.

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

American Airlines
10.1998 - 06.2008

Director

Aristocrat South Retirement Community
04.1992 - 05.1998

Secretary

Metro Health Hospital
06.1984 - 04.1992

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Marilyn Angelone