Marilyn Araiza
San Antonio
Summary
Customer Service Representative with 2 years of experience in managing high-volume inquiries and resolving complex issues efficiently. Proven track record in exceeding service targets, enhancing customer satisfaction, and contributing to process improvements. Skilled in conflict resolution, team collaboration, and emotional intelligence, ready to bring innovative solutions to enhance customer engagement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shop Owner
MaysCuteCreations
San Antonio
01.2023 - Current
- Planned in-store displays to attract shoppers and promote products.
- Performed regular maintenance checks on equipment used in the shop.
- Analyzed sales data to identify opportunities for growth.
- Trained and managed shop staff, including delegating tasks and scheduling shifts.
- Provided excellent customer service to ensure customer satisfaction.
- Handled customer inquiries, complaints, and returns professionally.
- Organized special events such as promotional days or discounts to boost sales.
- Maintained inventory levels by ordering stock as needed.
- Processed payments, calculated taxes, and prepared invoices for customers.
- Updated point-of-sale systems with accurate product information.
Customer Service representative
Conduent
San Antonio
01.2020 - 12.2021
- Leveraged life, accident, health, and HMO certifications to drive sales growth.
- Developed tailored solutions for clients, ensuring optimal coverage and satisfaction.
- Managed high-volume customer inquiries, resolving complex issues efficiently.
- Consistently exceeded service targets, enhancing customer satisfaction and loyalty.
- Meticulously documented customer interactions, ensuring accurate record-keeping.
- Identified recurring issues, contributing to process improvements and reduced call volumes.
- Provided empathetic support to diverse clientele, effectively de-escalating tense situations.
- Maintained high customer satisfaction scores throughout tenure.
Telesales specialist
Humana
San Antonio
01.2017 - 01.2018
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided accurate information about products and services to customers.
Pre-k teacher
La Petite Academy
San Antonio
03.2016 - 01.2017
- Led engaging pre-k activities, fostering early learning and social skills.
- Implemented creative curriculum, enhancing student development and readiness for kindergarten.
- Partnered with parents and colleagues to create a holistic learning experience.
- Enhanced pre-k program effectiveness through regular feedback and adaptation.
- Assessed individual student progress, tailoring activities to meet diverse learning needs.
- Utilized data-driven approaches to optimize pre-k curriculum.
Infant room teacher
La Petite Academy
San Antonio
01.2015 - 03.2016
- Nurtured infant development through engaging activities, fostering social-emotional growth.
- Collaborated with parents to ensure consistent care routines.
- Maintained meticulous records of infant feeding, diapering, and sleep patterns.
- Ensured strict adherence to safety protocols and hygiene standards.
- Coordinated with fellow teachers to implement cohesive curriculum across infant rooms.
- Participated in team meetings to share best practices and insights.
Customer service
HEB
San Antonio
01.2014 - 12.2014
- Delivered exceptional customer service at HEB, enhancing shopper satisfaction.
- Resolved complex inquiries, streamlined checkout processes, and fostered positive relationships.
- Worked seamlessly with diverse teams at HEB to ensure smooth operations.
- Assisted in inventory management, restocking, and maintaining a clean, welcoming environment.
Education
Associate of Arts - Business Administration
San Antonio College
San Antonio, TX07.2016
High School Diploma -
Clark High School
San antonio06.2013
Skills
- Conflict Resolution
- Team Collaboration
- Customer Engagement
- Hygiene Standards
- Record Keeping
- Problem Solving
- Adaptability
- Emotional Intelligence
Certification
General Lines - Life, Accident, Health and HMO Certified
Timeline
Shop Owner
MaysCuteCreations
01.2023 - Current
Customer Service representative
Conduent
01.2020 - 12.2021
Telesales specialist
Humana
01.2017 - 01.2018
Pre-k teacher
La Petite Academy
03.2016 - 01.2017
Infant room teacher
La Petite Academy
01.2015 - 03.2016
Customer service
HEB
01.2014 - 12.2014
Associate of Arts - Business Administration
San Antonio College
High School Diploma -
Clark High School
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