Marilyn Armenta
San Diego,CA
Summary
Meticulous Enrollment Specialist with a comprehensive background in San Ysidro Health Center. Exceptional abilities in accurate recordkeeping and maintaining customer confidentiality. Outstanding evaluation, billing, and accounting expertise.
Overview
11
11
years of professional experience
1
1
Certification
Work History
HIV Enrollment Specialist / Patient Navigator
San Ysidro Health
03.2020 - Current
- Develop excellence in case management services which will enrich and enhance the quality of life, dignity and respect of people infected and/or affected by HIV/AIDS.
- Provides support, advocacy, information, resources, and referrals to clients to ensure linkage to care, acting as a liaison between internal and external clients, visitors, and staff.
- Engages in patient interactions via telephone and in-person to identify, advocate, and meet client needs to ensure linkage and engagement to HIV care.
- Screens clients for all public and private benefit and entitlement programs such as Ryan White funded services, Medication Assistance Program, Medical, Medicare etc. and enrolls /refers accordingly.
- Retrieves and enters clients’ information on assigned systems (ARIES/EPIC) and confirms and verifies clients’ current information.
- Completely required documentation of services accurately, in a timely manner, and thoroughly in accordance with the department standards to ensure documentation and reporting complies with all regulations.
- Advocate for clients and assist them in the procurement of benefits and services. Provide necessary information, referrals for established care plans and advocate for client’s needs.
- Ensure clients are enrolled in medical care and receive appropriate referrals to needed services as established in case plan.
- Collaborates with a multidisciplinary team while also interacting with a diverse group of clients, visitors, external and internal contacts.
- Reviews all client forms and ensures client files are complete and in compliance with contract requirements and SYH regulations.
- Assists the Program Supervisor with completing monthly reports and maintaining an up-to-date and visible monthly calendar of program activities.
- Performs general clerical tasks as assigned, which may include but are not limited to, filing, processing paperwork, data entry, scanning/photocopying, agenda creation, minutes, encounter reports, scheduling, and other similar tasks and activities.
- Collecting information and qualifying candidates for programs. Services or course.
- Ensuring applications are completed correctly and that the required supported materials have been provided.
- Maintains all areas clean, stocked, and always organized.
- Adheres to SYHC and department’s attendance and punctuality policies and practices.
- Maintains a flexible schedule to allow for some after hour and/or weekend work, as well as emergency coverage of shifts to meet the needs/demands of clients, service, and/or department related activities and events including but not limited to AIDS Walk, San Diego LGBT Pride Parade, Day in the Park, and Clients’ Holiday Event.
- Participates in meetings and developmental training.
- Performs other duties as assigned.
- Welcome and register new patients, enter patient information into database.
- Essential for directing and coordinating individuals within an organization to achieve its goals or mission.
- Maintain a caseload of 30-50 clients or moreover depending on client’s needs and services provided by Patient Navigator.
- In compliance with federal regulations regarding HIPAA.
- HIV Event Production Coordination: responsible for executing on and off-site events including but limited to event team coordination, event set up.
- HIV/AIDS Educator Facilitator- Provides learning education topics for HIV population (Women’s living with HIV).
Clerk Assistant / Substitute
South bay Union School District
08.2017 - 06.2019
- Manage office assistant, greeting visitors and responding to telephone and in- person requests for information.
- Assists other office personnel as may be required for the purpose of supporting them in the completion of their work activities.
- Establishes procedures for the purpose of effective & efficient office operations.
- Monitors assigned activities, tasks, and/or program components (e.g. education code, absence & vacation schedules, district requirements, program budgets, critical timelines, etc.) for the purpose of ensuring compliance with and meeting deadlines for financial, legal and/or administrative requirements.
- Maintains reports (timelines, tickler files, budgets, etc.) for the purpose of meeting deadlines & complying with District, State & Federal guidelines.
- Wrote reports and correspondence from dictation and handwritten notes.
- Attend meetings periodically to transcribe notes.
- Attention to detail, work with minimal supervision.
- Customer service skills.
- Good Coordination.
Site Supervisor / Supervisor Assistant
Boys & Girls Club
10.2014 - 05.2019
- Manages the recruitment of Program Leaders and participates in the selection of students for the before and after-school program.
- Maintains a strong connection between the school day and the after-school program.
- Create program objectives consistent with organizational goals and mission; oversee the provision of day-to-day program activities in accordance with established standards and goals.
- Adhere to organizational policies and procedures as described in the Employee Handbook, Ethics Policy and elsewhere.
- Coordinates and develops learning and enrichment partnerships with community and youth service agencies.
- Internal: Maintains close contact with Club staff, Club members, volunteers, and supervisor to receive/provide information, discuss issues, explain guidelines; instruct; and advise/counsel
- Ensuring youth development principles that are incorporated into our program before and after school.
- Providing guidance and discipline to ensure a safe and positive environment for our team.
- Provide Office support through administrative and clerical tasks.
- Guidance Staff to perform as an essential role model as leaders by meeting program expectations.
- Providing excellent customer service to fulfil growth through our organization.
- Microsoft office (word, excel, and PowerPoint).
- Documentation and handwriting reports
- Constantly in communication with staff, leads and customers.
- Familiar with Radio’s frequency, and telephone system.
- Proficient with emails and any other interactive communication media.
- Be able to work under pressure professionally.
Education
Office Skills Certification -
Cesar Chavez Continuing ED
San Diego, CAundefined
Southwestern College
Chula Vista, CAHigh School - undefined
Mar Vista High School
Imperial Beach, CA01.2006
Skills
- Highly organized and strong attention to detail
- Strong computer proficiency
- Fluent in Spanish- Bilingual
- Effective Communicator and Motivational Interviewing experience
- Able to multitask efficiently and effectively
- Great customer service skills and team player
- Ability to follow processes and procedures accurately
- Good coordination
- Organizational Leadership
- Problem solving and critical thinking
- Adaptability
- Time management
- Administration skills
- Collaboration Skills
Accomplishments
- Collaborated with team of 70 in the development of Implementation Team.
Certification
CA driver’s licensed and access to vehicle with appropriate insurance coverage.
TRAININGS
- ADAP Training
- OSHA Training
- HIPPA Training
- HIV Testing and Counseling Certification
- Cultural Awareness Training
- Motivational interviewing
- Mental Health First Aid
- Organization Training in Harassment in workplace
- Patient Experience Complaints and Grievance
- Heat Stress Training
- Effective Communication
- Trauma informed Care
- DHCS Medical- Healthcare Fraud & Children Presumptive eligibility
LIVED EXPERIENCE
- Family living with Chronic Illness
- Latinx
- Native Spanish-speaker
Languages
English
Full Professional
Timeline
HIV Enrollment Specialist / Patient Navigator
San Ysidro Health
03.2020 - Current
Clerk Assistant / Substitute
South bay Union School District
08.2017 - 06.2019
Site Supervisor / Supervisor Assistant
Boys & Girls Club
10.2014 - 05.2019
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Southwestern College
High School - undefined
Mar Vista High School
Office Skills Certification -
Cesar Chavez Continuing ED