Marilyn Arroyo
Yorktown Heights,NY
Summary
Seasoned security professional with a robust background in law enforcement and fraud investigation, notably at New York City Police Department. A proven track record at Kiwi country camp for leading in enhanced security. Excelled in roles requiring expert incident investigation and fostering team professionalism. Achieved significant improvements in safety protocols and fraud prevention, demonstrating strong analytical and leadership skills And fostering trust through leadership.
Overview
29
29
years of professional experience
Work History
Security Manager
Kiwi Country Day Camp
06.2019 - 08.2022
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and performance evaluations while on patrol.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Continuously updated knowledge on evolving security trends and best practices, incorporating relevant strategies to maintain a safe campus Of over 800 kids and employees.
- Enhanced overall security by conducting comprehensive risk assessments and implementing tailored security plans.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Established strong relationships with local law enforcement, facilitating collaboration during critical events or investigations.
- Increased employee safety by conducting regular safety drills and establishing clear evacuation procedures in case of emergencies.
Police Officer
New York City Police Department
07.1998 - 07.2012
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Apprehended offenders and conducted interviews and interrogations While in Street narc unit
- Apprehended suspects, read Miranda Rights, and transported offenders to jail. Street narc unit.
- 2006 entered Emergency service K-9 team and trained canine obedience, tracking and searches
- Contributed to successful search and rescue missions utilizing expert K-9 handling skills for locating missing persons or evidence.
- Enhanced public safety by conducting thorough K-9 patrols and searches in high-risk areas.
- Ensured the well-being of a highly trained police dog, maintaining optimal health, fitness, and training standards for peak performance.
- Supported ESU team operations as a certified handler, contributing to successful tactical resolutions in critical incidents with canine intervention when necessary.
- Improved community relations by participating in K-9 demonstrations at local schools and events, showcasing law enforcement capabilities.
- Increased officer safety during arrests by providing reliable K-9 backup support during high-risk situations.
- Conducted regular training exercises to maintain exceptional levels of proficiency for both handler and canine partner.
- Responded to emergency calls to provide assistance to citizens in need.
Fraud Investigator
New York City Human Resources Administration
09.1995 - 07.1998
- Performed detailed background checks on individuals suspected of fraudulent activity to gather critical information needed for successful investigations.
- Provided exceptional customer service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
- Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
- Developed strong relationships with external partners, including banks, credit bureaus, and other relevant organizations for improved collaboration in combating fraud.
- Conducted prompt and thorough investigations on referred files.
- Train to detect counterfeit documents. Birth certification, social security cards, etc
- Interview clients applying for public assistance and inspecting documents given
- background checks on clients for DMV records, banks,employments
Security Supervisor
John Jay College Of Criminal Justice
11.1993 - 09.1995
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
Education
Bachelor of Arts - Criminology
John Jay College of Criminal Justice of The City University of New York
New York, NYSkills
- Report Writing
- Incident Reports
- Safety and security procedures and regulations
- Facility Patrols
- Staff Discipline
- Investigation techniques
- CCTV Monitoring
- Staff Monitoring
- Site Visits
- Fraud prevention
- Problem Identification
- Incident Investigation
- Fire arms trained
Languages
Spanish
Limited Working
Timeline
Security Manager
Kiwi Country Day Camp
06.2019 - 08.2022
Police Officer
New York City Police Department
07.1998 - 07.2012
Fraud Investigator
New York City Human Resources Administration
09.1995 - 07.1998
Security Supervisor
John Jay College Of Criminal Justice
11.1993 - 09.1995
Bachelor of Arts - Criminology
John Jay College of Criminal Justice of The City University of New York
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