Marilyn Atia

**Leadership and Management

Coached and supervised teams of 5-20 volunteers; defined objectives and assessed progress to elevate performance.

Coordinated daily, weekly, and long-term plans in a fast-paced, goal-driven environment.

Mentored peers through one-on-one coaching and regular performance feedback.

Communication and Public Speaking.

Delivered daily presentations and training to individuals and groups.

Built rapport quickly with people from diverse backgrounds and belief systems.

Taught structured lessons, tailored to audience needs and understanding.

Conducted interviews and facilitated discussions with clarity and empathy.

** Sales/Customer-Facing Skills

I initiated conversations with new contacts daily, and I followed up consistently.

Handled objections respectfully, and adjusted messaging based on feedback.

Maintained detailed contact records and activity metrics.

Worked toward measurable goals under consistent accountability.

** Organization & Discipline

Maintained a rigorous schedule of 60 to 70 hours weekly for 2 years.

Tracked progress, goals, and outcomes using reporting systems.

Followed policies and procedures with a high level of reliability and integrity.

Cultural and language skills.

Gained cultural competence by living and working in the United States.

Achieved professional working proficiency in English and Samoan.

Adapted communication style to local customs and expectations.

Built trust quickly through professional, respectful, and clear communication.

• Processed customer billing inquiries and resolved discrepancies efficiently.
• Managed collections for overdue accounts, ensuring timely follow-up communications.
• Maintained accurate records of payments and transactions in financial systems.
• Collaborated with team members to streamline billing procedures and enhance accuracy.
• Assisted in preparing reports on account statuses and collection efforts regularly.
• Communicated with customers regarding payment plans and account updates promptly.
• Trained new staff on billing processes and software usage effectively.
• Reviewed account histories to identify patterns and improve collection strategies.
• Negotiated payment plans with delinquent customers when necessary.
• Identified opportunities for improvement in existing processes related to billing and collections operations.
• Handled escalated calls from customers regarding billing disputes or other concerns.
• Handle money responsibly
• Follow detailed procedures
• Work with sensitive information information
• Communication clearly under pressure
• Use systems, software, and documentation.

• Received, unpacked, and stocked merchandise efficiently
• Maintained organized inventory areas and sales floor standards.
• Ensure accurate product placements, labeling, and presentations.
• Assisted with inventory counts and restocking priorities.
• Followed safety, cleanliness, and loss prevention procedures.
• Supported team members during high volume and peak periods.
• Ensured that aisles were kept clean, orderly, and free of clutter at all times.
• Replenished stock on sales floor as needed throughout the day.
• Responded quickly and efficiently to requests from managers or supervisors regarding stock levels.
• Filled customer orders from pick lists using manual pallet jacks, forklifts or other equipment when necessary.

• Processes customer purchases accurately using point-of-sale (POS) systems
• Handles cash, and electronic payments responsibility
• Provides courteous, efficient customer service in high-volume settings
• Resolves basic pricing or transaction issues
• Maintains a clean, organize checkouts area
• Follows cash handling, safety, and loss prevention procedures
• Works efficiently during peak hours and high customer flow
• Monitored inventory levels and reported shortages to management promptly.
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• Collected payments and provided accurate change.
• Greeted customers and answered any questions they had about the store's products and services.
• Performed other duties as assigned by management.
• Helped customers find specific products, answered questions, and offered product advice.
• Answered customer questions and provided store information.
• Worked closely with front-end staff to assist customers.
• Balanced daily transactions on a computerized point-of-sale system.