Marilyn Ayala Palomares
Kansas City,MO
Summary
Proven ability to manage high-stress situations and resolve customer concerns efficiently. Skilled in multitasking and detail-oriented tasks, with a skill for quick learning and basic computer knowledge. Excelled in enhancing customer satisfaction and loyalty, showcasing strong phone etiquette and initiative-taking capabilities. Attending Metropolitan Community College in Longview for Psychology. Striving to become a Pediatric Psychologist.
Overview
4
4
years of professional experience
Work History
To-Go Specialist and Server
Chili's Bar and Grill
06.2024 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
Clothing Sales Associate
Cargo Largo
11.2022 - 04.2024
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Used point-of-sale systems to process payments and check inventory levels.
Crew Member
McDonald's
11.2020 - 11.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Trained new team members on procedures, customer service, and sales techniques.
Education
High School Diploma -
Raytown Sr. High School
Raytown, MO05.2023
Skills
- Strong multitasking
- Phone Etiquette
- Quick Learner
- Initiative-taking
- Detail Oriented
- Basic Computer Knowledge
Languages
Spanish
Native or Bilingual
Timeline
To-Go Specialist and Server
Chili's Bar and Grill
06.2024 - Current
Clothing Sales Associate
Cargo Largo
11.2022 - 04.2024
Crew Member
McDonald's
11.2020 - 11.2022
High School Diploma -
Raytown Sr. High School