Marilyn Buckland, RN
Maple Grove,MN
Summary
Accomplished Hospice Clinical Manager with a proven track record at Lifespark Hospice, enhancing patient satisfaction through quality improvement initiatives and effective communication. Skilled in clinical leadership and staff development, I excel in fostering a positive work environment and implementing strategic clinical documentation practices. My approach has consistently improved operational procedures and patient care standards.
Clinical professional with proven record of managing clinical operations and improving patient outcomes. Advanced knowledge in healthcare protocols complemented by collaborative approach to team management. Reliable in adapting to dynamic healthcare environments and dedicated to achieving optimal results through strategic planning and execution.
Energetic and organized professional with knack for efficient management and team coordination. Possesses in-depth understanding of healthcare regulations and patient care standards, coupled with proficiency in electronic health records and budget management. Dedicated to improving patient outcomes and streamlining clinic operations.
Overview
17
17
years of professional experience
Work History
Hospice Clinical Manager
Lifespark Hospice
01.2024 - 01.2025
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Oversaw overall operation of nursing services and patient care.
- Collaborated with other departments to coordinate seamless patient care across various medical specialties.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Facilitate hiring of qualified personnel by interviewing applicants and making recommendations for employment.
- Implemented new policies and educated staff on changes.
- Implemented quality improvement initiatives that led to measurable improvements in patient satisfaction scores.
Clinical Supervisor
Presbyterian Homes/ Hospice
10.2016 - 01.2024
- Coordinated interdisciplinary care plans to address complex patient needs.
- Delegated responsibilities to team members to promote ownership of projects.
- Evaluated training effectiveness for continuous improvement of educational initiatives.
- Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
- Responded to crisis situations with calm and professional approach to optimize support.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Served as a liaison between clinical staff and administration to address concerns and optimize workflows.
- Lead and directed team of clinical personnel and support staff.
- Ensured compliance with regulatory standards by conducting regular audits of clinical records and procedures.
- Streamlined documentation processes, reducing administrative workload for clinicians and improving efficiency.
- Monitored adherence to ethical guidelines among clinical staff members, supporting their ongoing professional growth while maintaining high quality care standards.
- Increased client satisfaction by fostering a supportive and empathetic therapeutic environment.
- Facilitate hiring of qualified clinical personnel by interview applicants and making recommendations for employment.
- Responded to patient complaints and concerns, restoring trust and maintaining clinic reputation for quality care.
- Coordinated with healthcare providers and external partners to offer comprehensive care solutions, addressing all aspects of patient health.
- Advocated for patient rights, ensuring their voices were heard in treatment planning and decision-making processes.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Communicated with patients, ensuring that medical information was kept private.
Admission Nurse
Visiting Nurse and Hospice
10.2016 - 10.2016
- Effectively communicated with patients, families, and staff members to address concerns or questions related to the admissions process.
- Recorded incoming patients' vital signs and current medication details in electronic charts.
- Conducted comprehensive reviews of medical records to identify potential admission criteria discrepancies or gaps in documentation that may impact reimbursement rates or regulatory compliance measures
- Oct 2005 - Sept 2006 RN Case Manager
- Oct 2006 -2007 Hospice Admissions
- Jun 2007-2008 Patient Care Director
Assistant Facility Administrator
DSI (Now Known as DaVita)
06.2009 - 06.2016
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
- Managed vendor relationships, negotiating contracts for cost savings and improved service quality.
- Managed scheduling for clinical team
- Managed client care while on dialysis, ensuring a safe environment.
- Managed Clinic in Huntington, IN
- Clinical Coordinator for Clinic in Fort Wayne, IN
- Floor RN providing care during dialysis treatment
Homecare/Hospice Consultant
Misys Healthcare Systems (now Known as Allscripts)
01.2008 - 06.2009
- Traveled throughout the US providing initial education in developing Homecare and Hospice Agencies individualized software.
- Provided teaching education to facility team members.
- Provided assistance to facility with teaching teammates with adjusting to the new software.
- Provided assistance with first time billing with software.
- Reviewed billing reports.
Education
Associate of Science - Nursing
Indiana-Purdue
Fort Wayne, IN05-2001
Skills
- Clinical leadership
- Training and mentoring
- Staff supervision
- Staff scheduling
- Staff development
- Proficient in Homecare Homebase
- Patient flow
- Managerial experience
- Team management
- Records management
- Patient records administration
- Clinical instruction
- Patient relationship management
- Patient education
- Patient safety
- Effective communication
- Onboarding and coaching
- Staff guidance
- Employee issue resolution
- Quality improvement
- Quality control
- Direct patient care
- Clinical documentation
- Procedure implementation
Timeline
Hospice Clinical Manager
Lifespark Hospice
01.2024 - 01.2025
Clinical Supervisor
Presbyterian Homes/ Hospice
10.2016 - 01.2024
Admission Nurse
Visiting Nurse and Hospice
10.2016 - 10.2016
Assistant Facility Administrator
DSI (Now Known as DaVita)
06.2009 - 06.2016
Homecare/Hospice Consultant
Misys Healthcare Systems (now Known as Allscripts)
01.2008 - 06.2009
Associate of Science - Nursing
Indiana-Purdue
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