Marilyn Burrell
Apex
Summary
Dynamic professional with a strong background in textile design and facilities management, notably at Rolling Hills Preparatory School. and Custmer Service at Delta Airlines. Expert in fabric analysis and weaving, complemented by a continuous improvement mindset. Proven ability to enhance customer satisfaction through personalized solutions and effective conflict resolution, driving loyalty and repeat business.
Overview
50
50
years of professional experience
Work History
Textile Weaver
Self-employeed
Apex, NC
04.2014 - Current
- Designed and executed intricate weaving patterns using various loom types.
- Developed custom textiles tailored to specific customer requirements and preferences.
- Conducted quality control inspections to ensure product standards were consistently met.
- Maintained equipment through regular servicing, ensuring optimal performance during operations.
- Learning new textile patterns to embellish customer satisfaction
Facilities Manager
Rolling Hills Preparatory School
San Pedro, CA
09.2005 - 06.2016
- Oversaw maintenance operations to ensure optimal facility conditions and compliance with safety regulations.
- Developed and implemented preventive maintenance schedules, enhancing equipment reliability and operational efficiency.
- Managed vendor relationships, negotiating contracts to secure favorable terms and improve service delivery.
- Coordinated facility usage for events, optimizing space allocation and resource management for school functions.
Customer Service Representative
Delta Airlines, Inc.
Los Angeles, CA
06.1976 - 10.1989
- Resolved customer inquiries efficiently across multiple communication channels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
Associate of Arts - Dental Assisting
Bakersfield College
Bakersfield, CA06-1973
Skills
- Continuous improvement mindset
- Fabric analysis
- Textile design expertise
- Color theory
Accomplishments
- Acquired knowledge and proficiency in intricate textile patterns enabling a broader knowledge of the art.
Timeline
Textile Weaver
Self-employeed
04.2014 - Current
Facilities Manager
Rolling Hills Preparatory School
09.2005 - 06.2016
Customer Service Representative
Delta Airlines, Inc.
06.1976 - 10.1989
Associate of Arts - Dental Assisting
Bakersfield College