Patient-focused RN offering 23-year background driving quality improvements and coaching nursing staff to reach full potential. Strong organizational, communication and multitasking abilities. Expertise in managing medical records, evaluating staff performance and developing continued care plans.
Overview
16
16
years of professional experience
Work History
RN Administrator
Healthback Home Health
Enid, OK
01.2012 - Current
Assisted in establishing new policies and updating existing policies to improve standard of care for patients.
Collaborated with staff, management and external groups to coordinate patient care.
Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
Participated in management team meetings to discuss patient status, census changes and patient complaints or concerns.
Evaluated work performance of nursing and therapy personnel to determine wage increases and implement discipline.
Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
Recruited, hired and coached employees to offer high-quality, cost-effective care to all patients.
Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Discussed medical histories with patients in effort to provide most effective medical advice.
Provided hands on patient care including wound care, wound vacs, IV infusions, pleurex drain management, and disease process teaching.
Coordinated with physicians and practitioners regarding changes in patients health status to ensure that updates in the plan of care were appropriate for the patient.
Regional Operations Manager
Community Health Systems, CHS
Oklahoma, New Mexico, Utah, Oklahoma, New Mexico, Utah
05.2011 - 01.2012
Enhanced regional branch performance by implementing proven management processes to increase revenue.
Traveled to over 5 locations per month to manage each agency and perform reviews of individual managers and employees.
Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Suggested corrective services to handle customer complaints.
Trained and guided team members to maintain high productivity and performance metrics.
Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
Branch Manager
Home Call Home Health
Stillwater, OK
06.2006 - 05.2011
Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
Streamlined processes to ensure quality patient care and quality documentation were maintained.
Monitored productivity and expenses to maximum gross margins.
Developed relationships in the community and worked with business development to ensure census growth.
Collaborated with patient care staff, patients, and families to create an environment to clear communication and coordination of care.
LPN, Infection Control, ADON at Fairfax Behavioral Health and Memory Care CommunityLPN, Infection Control, ADON at Fairfax Behavioral Health and Memory Care Community