Marilyn Casas
6321 W City Vistas Way
Summary
Dedicated Customer Support Specialist with strong communication and problem-solving skills. Proven ability to manage client relationships and resolve issues effectively, ensuring high customer satisfaction.
Overview
18
18
years of professional experience
Work History
Customer Support Specialist
Office Of Recovery Services
taylorsville
07.2024 - 01.2025
- Resolved client issues by providing effective solutions and support strategies.
- Coordinated communication between clients and service providers for timely support.
- Assisted clients with inquiries regarding recovery services and benefits.
- Managed case files and updated information in the client database system.
Customer Service Representative
PEHP
Salt Lake City
07.2022 - 09.2023
- Managed client communications through phone, email, and in-person interactions.
- Provided detailed explanations of account statuses and billing processes.
- Documented client interactions accurately in case management systems.
- Educated healthcare professionals on product features and benefits.
- Developed strong relationships with key decision-makers in medical facilities.
- Reviewed and coded medical records for accuracy and compliance with regulations.
Waitress
Rubis Peruvian Taste
Millcreek
06.2016 - 01.2020
- Provided attentive service to guests in a fast-paced dining environment.
- Assisted with menu selections and answered customer inquiries about dishes.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Processed customer orders accurately using point-of-sale systems.
- Managed cash handling and payment transactions efficiently at the register.
- Maintained cleanliness of tables and dining areas throughout service shifts.
Cabin Cleaner
DGS
Salt Lake City
07.2019 - 11.2019
- Inspected aircraft interiors for cleanliness and compliance with safety standards.
- Cleaned cabins thoroughly using approved cleaning supplies and equipment.
- Restocked cabin supplies, ensuring availability for passenger comfort.
- Collaborated with team members to maintain efficient cleaning schedules.
- Reported maintenance issues to supervisors for timely resolution.
- Adhered to company policies regarding safety and sanitation practices.
- Facilitated onboarding of new cleaning staff new staff on cleaning procedures and protocols.
- Ensured proper disposal of waste materials following environmental guidelines.
MVED TECH
Motor Vehicle Enforcement Division
Salt Lake City
03.2017 - 06.2019
- Assisted officers in enforcing traffic laws and regulations effectively.
- Collaborated with law enforcement to address vehicle-related violations.
- Maintained accurate records of inspections and enforcement actions taken.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service Representative
Lexington Law Firm
North Salt Lake
01.2015 - 09.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed client communications through phone, email, and in-person interactions.
- Provided detailed explanations of account statuses and billing processes.
- Assisted clients with inquiries regarding legal services and procedures.
In-Home Nanny
Aaron Graham
Park City
05.2009 - 01.2011
- Supervised daily activities for children, ensuring a safe and engaging environment.
- Planned and prepared nutritious meals according to dietary needs and preferences.
- Assisted with homework, fostering educational development and encouraging curiosity.
- Facilitated playdates and recreational activities, enhancing social interaction and friendship development among children.
- Ensured efficient management of household duties to support family needs., including laundry, cleaning, and tidying children's spaces.
Various Project
SOS Staffing
West Valley City
03.2007 - 06.2009
- Developed innovative ideas and solutions that improved team performance and outcomes.
- Collaborated with a diverse group of coworkers to achieve goals and resolve product and service issues.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Delivered attentive service to customers during face-to-face interactions and phone conversations.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Hunter High School
West Valley City, UT06-2005
Skills
- Customer relationship management
- Client communication
- Data analysis
- Case management
- Billing processes
- Database management
- Data documentation
- Problem solving
- Technical writing
- Multilingual communication
Languages
Spanish
Full Professional
Timeline
Customer Support Specialist
Office Of Recovery Services
07.2024 - 01.2025
Customer Service Representative
PEHP
07.2022 - 09.2023
Cabin Cleaner
DGS
07.2019 - 11.2019
MVED TECH
Motor Vehicle Enforcement Division
03.2017 - 06.2019
Waitress
Rubis Peruvian Taste
06.2016 - 01.2020
Customer Service Representative
Lexington Law Firm
01.2015 - 09.2016
In-Home Nanny
Aaron Graham
05.2009 - 01.2011
Various Project
SOS Staffing
03.2007 - 06.2009
High School Diploma -
Hunter High School