Marilyn Casillas-Martinez
127 Chestnut Ridge Dr,VA
Summary
Accomplished Certified Nursing Assistant February of 2024 with a proven track record at Bridgewater Retirement Home, enhancing patient wellbeing through exceptional patient care and vital signs monitoring. Adept at fostering positive guest relations at Massanutten Resort, demonstrating outstanding communication and time management skills. Renowned for reliability and compassionate service, significantly improving patient and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Certified Nursing Assistant
Bridgewater Retirement Home
12.2023 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Front Desk Concierge
Massanutten Resort
06.2023 - 12.2023
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Maintained up-to-date knowledge of hotel policies, procedures, events, promotions, ensuring accurate information was communicated to guests.
Cashier
Walmart
10.2021 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
GED -
Harrisonburg High School
1001 Garbers Church Rd, Harrisonburg, Va08.2023
Skills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Compassionate
- Alzheimer's and Dementia Care
- Bedside manner
- Recording vital signs
- Adaptable
- Vital signs monitoring
- Dressing assistance
- Collecting vital signs
- Team player attitude
- Exceptional communication
- Time Management
Timeline
Certified Nursing Assistant
Bridgewater Retirement Home
12.2023 - Current
Front Desk Concierge
Massanutten Resort
06.2023 - 12.2023
Cashier
Walmart
10.2021 - 05.2023
GED -
Harrisonburg High School
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