Marilyn Cignatta
Bel Air,MD
Summary
Emergency Department Registration Supervisor with over 11 years of experience, offering a proven track record in team leadership, patient care, and health information management. Demonstrates expertise in developing emergency preparedness plans and enhancing patient experiences through effective communication and problem resolution. Eager to apply theoretical knowledge and practical skills in a professional nursing setting. Committed to providing a compassionate and patient care center while collaborating effectively with healthcare teams. dedicated to lifelong learning and professional growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Emergency Department Registration Supervisor
Lancaster General Hospital
04.2022 - Current
- Supervising and leading teams of registration staff, and ensuring capable of handling various registration tasks
- Addressing patient inquiries, concerns, or issues related to registration process, and ensuring apositive patient experience
- Addressing and resolving issues related to registration errors, patient dissatisfaction, or workflow challenges
- Developing and implementing plans for registration process during emergencies, ensuring continuity of services
- Collaborating with other departments, such as ED Clinical Leadership or Billing Department, to facilitate smooth workflow and information exchange.
Medical Assistant/Office Manager
Wellspring Clinic
11.2015 - 04.2022
- Performing medical assistant duties such as taking patient vital signs, recording medical histories, and assisting healthcare providers during examinations
- Interacting with patients to facilitate a positive experience, addressing inquiries, and ensuring a comfortable and welcoming environment
- Overseeing the organization and security of patient records, ensuring compliance with privacy laws, and maintaining confidentiality
- Providing training to medical assistants and administrative staff on protocols and procedures, and ensuring continuous professional development
- Managing inventory of medical supplies, ensuring adequate stock levels, and coordinating with vendors.
Medical Billing
The Integration Group
08.2015 - 10.2015
- Post payments and adjustments exceptions from an electronic file
- Ensure each check is balanced at the end of the day
- Reviewing explanation of benefits to assure proper payment and adjustment has been received
- Perform other duties as assigned
- Computer literate performer with extensive software proficiency covering a wide variety of applications
- Detail-oriented, good organizational skills, and ability to be self-directed
- Strong time management skills, managing multiple priorities and a heavy workload in a high-stress atmosphere.
Medical Assistant
Baltimore Pain Relief Center
10.2014 - 10.2015
- Keeping room stocked with adequate medical supplies, preparing sterilization as required
- Taking telephone messages and providing feedback and answers to patient/physician/pharmacy calls
- Giving out DME and making sure the patient is properly fitted
- Making sure all script pads are collected and securely locked away every Friday
- Obtaining blood specimens and finger stick
- Preparing and administering medications as directed by a physician
- Explaining Medical Procedures to patients
- Collecting Laboratory Specimens
- Calling in prescriptions to pharmacies
- Interviewing patients to obtain medical information and measure their vital signs, weight, and height.
Medical Assistant
NOVA Interventional Pain Management
04.2013 - 08.2014
- Answered phones and relayed all urgent messages
- Scheduled and confirmed patient appointments
- Performed specimen collection and conducted urinalysis testing
- Performed insurance verifications and collected copayments
- Checked in patients upon arrival and checked out patients at the end of their visit
- Stocked and sterilized examination rooms between patients
- Maintained a clean and safe environment for patients and staff.
Education
Associate of Science - Nursing
Saint Joseph's University
Lancaster, PA05.2024
Skills
- Proficiency in administering medication, performing assessments, and providing basic patient care
- Strong verbal and written communication skills to effectively interact with patients, families, and healthcare team members
- Exceptional attention to detail
- Ability to think critically and make quick decisions in a high pressure situations, prioritizing patient care and safety
Certification
- BLS Certification
- Perfect Attendance Award
- Certified Medical Assistant
Timeline
Emergency Department Registration Supervisor
Lancaster General Hospital
04.2022 - Current
Medical Assistant/Office Manager
Wellspring Clinic
11.2015 - 04.2022
Medical Billing
The Integration Group
08.2015 - 10.2015
Medical Assistant
Baltimore Pain Relief Center
10.2014 - 10.2015
Medical Assistant
NOVA Interventional Pain Management
04.2013 - 08.2014
Associate of Science - Nursing
Saint Joseph's University