Marilyn Harris
Austin,TX
Summary
Reliable operations leader with more than 10 years of experience in the food and beverage industry. Successful background in resolving routine and unique issues to drive continued revenue growth and increase customer loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Associate Director of Operations
Touchpoint Support Services
03.2023 - Current
- Provided leadership during periods of change, guiding staff through transitions while maintaining high levels of morale and productivity.
- Interacted well with client and customers to build connections and nurture relationships.
- Managed complex projects with tight deadlines, ensuring timely completion and seamless execution.
- Developed strong relationships with key partners, suppliers, and vendors, resulting in improved collaboration and cost savings.
- Oversaw th implementation of new technology systems to modernize operations and increase overall efficiency.
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Manage purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Assisted in recruiting, hiring and training of team members.
- Increased 19% on patient satisfaction scores for food client services offered.
Patient Services Manager
Touchpoint Support Services
06.2022 - 03.2023
- Managed department budget effectively, making necessary adjustments to control costs while maintaining quality patient care.
- Improved employee morale by fostering positive work environment that encouraged teamwork and open communication among staff members.
- Evaluated staff performance regularly, identifying areas for improvement and implementing targeted development plans.
- Conducted regular audits of clinical operations to ensure adherence to quality standards set forth by regulatory agencies.
- Researched and implemented industry best practices, which helped build patient satisfaction scores 20%.
Retail Manager
Touchpoint Support Services
11.2021 - 06.2022
- Exhibited excellent people skills during interaction with employees and customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed daily paperwork and computer entry of sales data as established by management.
- Effectively allocated tasks during high-volume times to keep operations running smoothly and employees focused.
- Reviewed reports of cash and operations to effectively control store inventory.
Nutrition Services Assistant (Operator/CA)
Touchpoint Support Services
09.2020 - 11.2021
- Took meal trays to patients and checked for satisfaction with dietary requirements.
- Assisted patients with prescribed diet orders with appropriate menu offerings and ordered necessary items to prepare food for medical requirements.
- Studied health needs and goals established by dieticians, physicians and nurses to provide nutritious and balanced meals to patients.
- Coordinated appropriate menu offerings and ordered necessary items to prepare food for medical requirements.
- Assessed calories, sodium, sugar and other nutrition data to oversee patients' diets.
- Assisted patients with addressing individualized dietary requirements.
- Managed over of 200 patient order calls per meal period.
Bartender Shift Manager
Little Woodrow's
04.2016 - 10.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Enhanced team productivity by delegating tasks and overseeing workflow in fast-paced environment.
Shift Supervisor, Bartender
Pete's Dueling Piano Bar
01.2012 - 04.2016
- Maintained a consistent, regular attendance record and full knowledge of beverage lists and promotions
- Consistently provided professional, friendly and engaging service
- Followed bar recipes to deliver consistent drink quality, control costs and maximize guest satisfaction
- Poured drinks using standard pour according to specifications
- Upheld strict cash handling procedures and completed bar inventories
- Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Set up bar for operation, obtained cash bank and stocked the service bar
Education
Associate of Arts - Mass Communication, Public Relations
Austin Community College
Rio Grande, Austin, TX2015
High School Diploma - undefined
Palmyra Area High School
Palmyra, Pa2010
Skills
- Problem-solving attitude
- Relationship Building
- Enforcing Nutritional Standards
- Recipe Standardization
- Dependable and Cooperative
- P&L Management
- Food Safety Standards
- Food and Beverage Service
- Safety Management
- Employee Development
Languages
Fiji
Native or Bilingual
Spanish
Limited Working
Timeline
Associate Director of Operations
Touchpoint Support Services
03.2023 - Current
Patient Services Manager
Touchpoint Support Services
06.2022 - 03.2023
Retail Manager
Touchpoint Support Services
11.2021 - 06.2022
Nutrition Services Assistant (Operator/CA)
Touchpoint Support Services
09.2020 - 11.2021
Bartender Shift Manager
Little Woodrow's
04.2016 - 10.2021
Shift Supervisor, Bartender
Pete's Dueling Piano Bar
01.2012 - 04.2016
Associate of Arts - Mass Communication, Public Relations
Austin Community College
High School Diploma - undefined
Palmyra Area High School
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