Marilyn Colasanti
Warminster,PA
Summary
Proven Patient Representative with a track record of enhancing patient care coordination at Excelsia Injury Care. Skilled in HIPAA compliance and customer service, I excel in multitasking and efficiently handling patient data, significantly improving office operations. Demonstrated ability to streamline appointment scheduling, ensuring confidentiality and satisfaction.
Overview
16
16
years of professional experience
Work History
Patient Representative
Excelsia Injury Care
10.2021 - Current
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Process insurance authorizations for patients MRI's.
- Collect copays and run end of the day financial report.
- Scheduling of EMG's, Neuro Consults and Orthopedic Consults.
- Run monthly facility reports and checklist.
- Scanning and filing of patient information.
Salon Assistant
HeadFirst
05.2008 - 10.2021
- Helped prepare clients for hair service.
- Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
- Offered exceptional service and support to walk-in and scheduled customers.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Demonstrated professionalism with every interaction, creating a welcoming environment that encouraged repeat business from satisfied clients.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Enhanced client satisfaction by providing excellent customer service and maintaining the salon''s cleanliness.
Education
Medical Billing & Coding - Medical Billing & Coding
New Wave Resources
Philadelphia,PA06.2004
High School Diploma -
Hatboro Horsham High School
Horsham, PA06.1995
Cosmetology - Cosmetology
Eastern Montgomery County Tech School
Willow Grove, PA06.1995
Skills
- Customer Service
- Privacy and confidentiality
- Scheduling appointments
- Medical Terminology
- Patient Intake
- Patient data privacy
- Multitasking and Organization
- HIPAA Compliance
- Money Handling
- Patient check-in
- Phone and Email Etiquette
- Flexible Schedule
- Insurance Billing
- EMR
- Fee Collection
- Time Management
- Attention to Detail
- Punctual and Hardworking
- Reliability
- Excellent Communication
- Document filing
- Administrative and Office Support
Timeline
Patient Representative
Excelsia Injury Care
10.2021 - Current
Salon Assistant
HeadFirst
05.2008 - 10.2021
Medical Billing & Coding - Medical Billing & Coding
New Wave Resources
High School Diploma -
Hatboro Horsham High School
Cosmetology - Cosmetology
Eastern Montgomery County Tech School
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