Marilyn Cole
Watsonville,CA
Summary
Detail-oriented caretaker specializing in facility management and safety compliance. Demonstrated success in maintaining clean and secure environments while effectively communicating with diverse groups. Proven track record of enhancing safety standards and operational efficiency.
Overview
3
3
years of professional experience
Work History
Caretaker
Howe Caverns
Howes Cave, New York
01.2023 - 08.2025
- Maintained cleanliness and organization of visitor areas and facilities.
- Supported setup and breakdown of events in caverns, ensuring smooth operations and guest satisfaction.
- Performed routine inspections of premises to identify and address potential hazards, maintaining a safe environment for guests.
- Led tours for diverse groups through historical landmarks and cultural sites, enhancing visitor engagement and cultural appreciation.
- Developed engaging narratives to enhance visitor experience and understanding.
- Provided safety briefings and ensured adherence to guidelines during tours.
- Trained new tour guides on protocols and effective communication techniques.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Organized and conducted daily tours for groups of up to 30 people.
- Led guided tours and informational talks for large groups to showcase attractions and highlights.
- Educated and shared natural, geological and cultural history through story-telling.
Lead Tour Guide
Howe Caverns
Howes Cave, New York
01.2023 - 08.2025
- Coordinated and scheduled transportation for tours to ensure seamless guest experiences.
- Maintained an up-to-date knowledge of local attractions and points of interest.
- Developed and updated tour scripts to include historical facts, anecdotes, and relevant information.
- Performed regular research to keep information provided on tours accurate and up-to-date.
- Managed booking systems and tour reservations to ensure efficient tour allocation and guest satisfaction.
- Assisted customers with booking reservations and addressed inquiries, enhancing overall customer satisfaction.
- Mentored and trained new tour guides, fostering knowledge retention and team readiness.
Education
Master Practitioner - Neurolinguistics Programming
Rudra Center For Enlightened Awarreness
Denton, TX 05-2019
Skills
- Facility management
- Safety compliance
- Event coordination
- Tour organization
- Customer service
- Organization
- Information accuracy
- Problem solving
- Research
- Effective communication
- Group leadership
- Public speaking
- Group engagement
- Problem-solving
Timeline
Caretaker
Howe Caverns
01.2023 - 08.2025
Lead Tour Guide
Howe Caverns
01.2023 - 08.2025
Master Practitioner - Neurolinguistics Programming
Rudra Center For Enlightened Awarreness